Hi,

I started playing the game few months ago without any problem. Yesterday, I noticed some lags (which never happened to me since the begining), very slight latency. I first thought it came from my side (local network, ISP, etc.), but it appeared that I had no such problem at this point (very fast internet, very low latency with my other online games, etc.).

Next day, when I logged into the game, I suffered from inadvertent deconnections (every 5 or 10 min) with the 90002 error code. The weird point was that I had no deconnection issue while staying idle, but when I started playing (using skills, going into dungeons, etc.)... Connection lost !

Could you please investigate on this point ? My researches showed me that this issue was quite common, but I still cannot understand where it comes from (in my context).

Here is some useful information :
  • Platform : PC Windows 7 64bits Professional
  • ISP ? Orange.
  • Any error codes or messages you receive upon disconnect (if any): Just the 90002 Error
  • Type of connection (wired or wireless): Wi-fi (with 5G repeater). Note that my box is on fiber-optic network.
  • Other programs running while the game is playing (if any): Nothing but system applications (anti-virus, etc.)
  • Frequency at which error occurs: It happened every 5 minutes on average. Being active in game seems to trigger the deconnection (idle state keeps me connected).
  • Everything you have tried to resolve the issue: PC reboot, repeater reboot, box reboot.

Thanks !