connection problems with MMORPGS and FFXIV

[Sabi]

Hello

Looking for some help concerning my problem. I have 60 mb fiber internet for about a year and up to last week i didnt have a single problem with it.
But suddenly since last week i have been having trouble with it. I cant log into FFXI anymore, cant log into Rift anymore, WoW works fine and FFXIV does let me log in, but the connection does not seem to be stable. The S in the upper right corner keeps going down to 7 every few seconds. I have contacted my isp and they say that everything is working as intended on their side.

Does anyone have an idea what the problem could be

[Kittra]

You didn't get a new router by chance did you, or are you plugged right into the modem?

[ninesunz]

run several tracert to the game server too see if its a network/isp issue

[Sabi]

Nope i have been using the same modem for a year.

[Sabi]

run several tracert to the game server too see if its a network/isp issue

sorry for the noob question, but how do i do that?

[Soukyuu]

press win+R, type in cmd, press enter
enter tracert <server IP> into the command window and let it run by pressing enter.

I don't know where to get the server IP though.

[Sabi]

I Did a tracert to the lindblum server and this is what i got:

1 6 ms 8 ms 7 ms 10.15.76.129
2 15 ms 9 ms 10 ms p1129.net.upc.nl [212.142.1.129]
3 12 ms 12 ms 17 ms nl-ams05a-rd2-ae-80-2370.aorta.net [84.116.244.8
1]
4 68 ms 44 ms 15 ms 84.116.134.61
5 16 ms 24 ms 9 ms 213-46-161-138.aorta.net [213.46.161.138]
6 317 ms 318 ms 313 ms tyo-e4-i.TYO.JP.NET.DTAG.DE [62.154.5.222]
7 311 ms 295 ms 306 ms 80.150.170.106
8 292 ms 295 ms 291 ms 61.195.56.133
9 299 ms 300 ms 296 ms 219.117.144.6
10 295 ms 298 ms 296 ms 219.117.146.153
11 304 ms 301 ms 300 ms 219.117.146.141
12 298 ms 289 ms 294 ms 219.117.146.18
13 307 ms 289 ms 301 ms 202.67.48.238

[Soukyuu]

Looks fine so far, try doing more of them and look for any lines with an * (which means it times out)
On a side note, i'm kinda happy to see you have the same latency as me even though you're on fiber. I kinda thought fiber had much smaller latency.

[ninesunz]

tracert -h 50 traceip.ffxiv.com

[Evenstar]

Hello Sabi,

Let me guess, you are from the Netherlands, have UPC as your provider, using a Thomson TWG870 router and the problems started around the 1st of February when the router got a new forced firmware update to version 01.41?

More and more people are reporting this problem, but UPC is still ignoring it. People are having trouble with FFXI, FFXIV, WoW, Rift, LoL and even games like BF. I called them twice today, explained the problem, did some tracing, pinging and taking screenshots and lots more. They made me trace the servers of both FFXI and FFXIV and both gave insane packet losses at the last few hubs. That made them say it is not their problem, since they are responsible for only the first few hubs (up to aorta in your tracert) and the other ones are not their responsibility.
They keep claiming its server side. So I asked them if they seriously think all those game servers are all of a sudden gone bad, while it is obvious everyone started having trouble when they forced the damn new firmware onto the router.

I beg you please call UPC, post on their forum (UPC.nl and also Chelloo.nl) and use their webcare twitter service and simply keep calling them daily .... That is the only way they will maybe, just maybe, understand it is on their side and this has nothing to do with WoW, FFXI or FFXIV.

Edit: When you startup POL to login to FFXI you can press network settings and then ENABLE network check (or something similar to that). That does not solve the problem, but it makes it able to login more often at least.