We have confirmed the below issue.
We ask for your patience and understanding as we strive to resolve them promptly.

[Known Issue]
Updating the application from Version：1.0.1 will cause the chat window to error once opened. (Android only)

*Reinstalling the Companion App has been found to fix this issue. If you encounter this issue when trying to use the chat function, please uninstall the application and go to the Google Play Store and install the latest version.

*Updated: Sep. 5 8:05 a.m. (PDT) / 15:05 (GMT) / 16:05 (BST)
This issue has been addressed with the update performed on Sep. 5, 2018 3:00 a.m. (PDT) / 10:00 (GMT) / 11:00 (BST).

We sincerely apologize for the inconvenience this has caused.