Problem with Client Sound and Install Size after PS4 Update.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We were able to replicate the lack of audio on the launcher itself and are currently looking into that.

As for the install size, I'd like you to verify something. Can you check the storage option in the Settings menu of the PS4 and find Final Fantasy XIV. Then click the Options button on the FFXIV icon on the Home Screen and select 'Information.' Both of these should give you the install size, is there any discrepancy between them, or are they both exactly 56.21 GB?

Next, can you go back to the 'Information' screen (by clicking the Options button on the Icon from the Home Screen) and click 'View' next to 'Installed Add-ons.' What do you see here? Do you see any duplicates?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Spiroth]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We were able to replicate the lack of audio on the launcher itself and are currently looking into that.

As for the install size, I'd like you to verify something. Can you check the storage option in the Settings menu of the PS4 and find Final Fantasy XIV. Then click the Options button on the FFXIV icon on the Home Screen and select 'Information.' Both of these should give you the install size, is there any discrepancy between them, or are they both exactly 56.21 GB?

Next, can you go back to the 'Information' screen (by clicking the Options button on the Icon from the Home Screen) and click 'View' next to 'Installed Add-ons.' What do you see here? Do you see any duplicates?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello,

I followed all the steps, and it shows exactly 56.21 GB in both the Settings/Storage area, and the Information area by pressing Options while highliting the icon of FFXIV in my Home Screen.

Now, when I select "View" I get the entirety of FFXV's (yes 15's) DLC.
It shows 31 Pieces of DLC. 30 are from FFXV, and the last is the "Heavensward Pre-Order Theme".

Now, if I press "Down" while highlighting the FFXIV icon on my Home Screen, and go all the way down to the PlayStation Store option, it shows that I "own" 31 pieces of DLC for FFXIV. The 30 FFXV DLC + Heavensward Expansion (and not Heavensward Preorder theme as it shows in the "View" Screen).

The exact same stuff it shows in my FFXV icon by the way. Either by "View" option, or "Playstation Store" option.
Even down to the PSN Themes and Avatars (it shows my Zenos preorder Avatar on FFXV page too, as well as my 3 FFXIV PSN Themes).

Hope I wasn't too confusing.
I will clarify in more detail anything that wasn't properly explained (my main Language is Greek, so sorry for the confusion).

Thanks again for the investigation (that launcher theme is really important to me apparently, hahaha).

[Einmimiria]

Thank you for the update Spiroth.

Thank you for confirming my suspicions, I've seen this earlier today but wasn't sure if it was the same issue.

Can you post a few screenshots of FFXV (15) being mis-categorized? Also add some screenshots of your total storage and free space (that you see in the 'Storage' option of 'Settings') Additionally, does this double the amount of space it takes up? You may have to do some math to see if the numbers add up or if the amount of free space you have is correct and the DLC is just counted multiple times.

FFXV (15) DLC should be around 90 GB if you have everything, is this the case?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!