Thank you for the reply flandresdm.

Unfortunately, there is no way for me to check accounts through this channel of support. I'd suggest having your friend contact a GM in-game or submitting a bug report either in-game or in the bug report forums here: http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!