Ceremonial Issue

[flandresdm]

Before any pelting occurs about this, this issue appears to be very secluded. There are some posts with no replies and solutions, and posting this in the bug section does nothing to help. Game masters have also advice to post in the forums, so I seriously have no idea where to put this.

To the issue at matter: a friend of mine wants to transfer from Exodus to Mateus. Problem is, he is stuck with the ceremonial quest and is unable to abandon the quest as it prompts to have a promise wristlet. The problem is, he DOES have the wristlet, even with it on or equipped, laying in inventory, or anywhere else. What else can he do at this point? He's submitted a ticket already, but any help would be appreciated.