Yet another 90006 thread.

[ZoratG]

I don't have a character on that Data Center. Due to how random this happens, sometimes within 5 minutes, other times it can take four or more hours. It's a little hard to test for sure, but I can make a character and try it. In the mean time, I did another Trace Route on the Chaos Data Center, and the results are as followed.



C:\Users\zoratG>tracert 195.82.50.9

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 19 ms 19 ms 19 ms host-78-151-229-201.as13285.net [78.151.229.201]

4 19 ms 19 ms 19 ms host-78-151-229-196.as13285.net [78.151.229.196]

5 26 ms 24 ms 26 ms host-78-144-9-37.as13285.net [78.144.9.37]
6 * * * Request timed out.
7 35 ms 36 ms 36 ms ae-1-3107.edge5.Frankfurt1.Level3.net [4.69.163.18]
8 35 ms 35 ms 36 ms 212.162.4.98
9 35 ms 49 ms 42 ms 195.82.60.29
10 35 ms 35 ms 40 ms 195.82.61.14
11 36 ms 40 ms 36 ms 195.82.50.234
12 35 ms 35 ms 35 ms 195.82.50.9

Trace complete.

Edit: I made a character on the Chaos Data Center, Omega server, just to test it out. Within 30 minutes I was given error 90006 again, just like on the Aether Data Center. I'm honestly not sure what I could do to fix this at this point.

[Einmimiria]

Thank you for the update ZoratG.

It would seem that your issue doesn't come from a routing problem then if you have the same issue with the Chaos Data Center. Is it possible to bring your PC to another location (and another internet connection) and try to connect that way? This will help determine whether it's your PC or the connection itself (you can also use another PC on your same connection to test this as well).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ZoratG]

I'm currently testing it using another internet connection, on the same PC. With it I did another Trace Route. Results below.


C:\Users\zoratG>tracert 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 2 ms 1 ms 2 ms 192.168.42.129
2 * * * Request timed out.
3 51 ms 37 ms 47 ms 172.16.214.1
4 46 ms 47 ms 45 ms 172.16.214.10
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 77 ms 57 ms 56 ms 87-194-4-241.bethere.co.uk [87.194.4.241]
14 50 ms 53 ms 49 ms 84.16.6.190
15 64 ms 48 ms 58 ms 84.16.6.189
16 51 ms 50 ms 49 ms 5.53.3.64
17 60 ms 56 ms 51 ms 5.53.3.20
18 101 ms 68 ms 66 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
19 66 ms 66 ms 68 ms ae-8.r25.amstnl02.nl.bb.gin.ntt.net [129.250.3.229]
20 141 ms 128 ms 134 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
21 408 ms 205 ms 196 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
22 200 ms 209 ms 270 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
23 205 ms 198 ms 219 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
24 205 ms 206 ms 206 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
25 264 ms 243 ms 211 ms 204.2.229.234
26 229 ms 209 ms 193 ms 204.2.229.9

Trace complete.

I will update this with results on how the game preforms.

Edit: After using the other connection for a few hours, I got error 90002 a few times, but I think that was due to actual disconnecting as I lagged a little before hand. Then after logging in I got error 90006 again just a few minutes after. I'm currently downloading the game on another device, to see if I get the same issues on that one while connecting to my original source.
Edit 2: The second system I tried to run the game on was unable to load the game, likely due to lack of power. Short of this I can't really test it on another system.

[Einmimiria]

Thank you for the update ZoratG.

This most recent trace route is from a different connection than your normal one, correct? What kind of connection is it?

A lot of your requests are timing out, but I'm not sure whether this is a connection issue with those pieces of equipment or if they are designed to not reply to ping requests. Regardless, you have some high response times pretty early in your route. This will make connecting to another continent a lot more difficult.

Have you contacted your ISP about this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[ZoratG]

It was a connection used by tethering my phone with 4G, the only other means of a connection I have available at me. As for my ISP Final Fantasy is the only game I have issue with like this, so I never felt the need to. I've played a few different MMOs also playing on NA servers and never get an issue like this. Though at this point I'll try just about anything to fix it within my means.

[ZoratG]

For what it's worth, I did a test using Ping Plotter, and these were the results, this was using my usual connection.

Target Name: 204.2.229.9
IP: 204.2.229.9
Date/Time: 11/09/2018 02:24:20 - 11/09/2018 02:34:20

Hop Sent PL% Min Max Avg Host Name / [IP]
1 48 8 0.44 4.77 1.20 192.168.1.1 [192.168.1.1]
2 47 100 0 0 0 [-]
3 48 0 19.00 26.56 20.26 host-78-151-229-201.as13285.net [78.151.229.201]
4 48 0 19.00 29.69 20.34 host-78-151-229-200.as13285.net [78.151.229.200]
5 48 0 26.00 67.27 28.95 host-78-144-9-43.as13285.net [78.144.9.43]
6 48 0 25.00 31.23 26.62 81.25.207.217 [81.25.207.217]
7 48 0 25.74 36.55 27.62 ae-0.r24.londen12.uk.bb.gin.ntt.net [129.250.4.140]
8 48 0 97.00 113.76 99.69 ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
9 48 19 160.71 169.03 162.79 ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 48 10 160.00 171.05 162.19 ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
11 48 0 174.00 184.95 176.12 ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 48 0 178.00 181.89 179.37 ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 48 0 178.00 185.22 179.42 ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 48 0 178.00 190.22 179.88 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 48 0 178.00 183.20 179.46 204.2.229.234 [204.2.229.234]
16 48 0 178.00 182.83 179.14 204.2.229.9 [204.2.229.9]

[ZoratG]

Even though I can't run the game itself on my laptop. I decided to run a trace route on it just to see

Laptop is on windows 10 and uses a wifi connection

C:\Users\zoratG>tracert 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 92 ms 100 ms 100 ms host-78-151-229-201.as13285.net [78.151.229.201]
4 45 ms 46 ms 45 ms host-78-151-229-200.as13285.net [78.151.229.200]
5 51 ms 38 ms 38 ms host-78-144-9-43.as13285.net [78.144.9.43]
6 30 ms 30 ms 32 ms 81.25.207.217
7 48 ms 26 ms 28 ms ae-0.r24.londen12.uk.bb.gin.ntt.net [129.250.4.140]
8 121 ms 124 ms 101 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
9 * * 161 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
10 167 ms * 168 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
11 186 ms 187 ms 191 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 195 ms 197 ms 200 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
13 211 ms 187 ms 193 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 206 ms 207 ms 209 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
15 202 ms 204 ms 206 ms 204.2.229.234
16 301 ms 202 ms 192 ms 204.2.229.9

Trace complete.

[Zephanoa]

Oof that trace shows a heavy dose of lag. At about 150 Ms of degredation you start to see a decline in game quality. At 200 and better 90ks become more likely the higher you go. Makes sense that you are running in to them.

[ZoratG]

So I have talked to my ISP, and they have done multiple checks, even had someone come out and check my line directly. No problems on their end, I was told to open my port fully by the the person who came out. To the point everything would have access using port 80. I did this and still got the same error. I also ordered a new Ethernet cable, just on the off chance mine is somehow causing this issue, but short of that I don't know what else I could possibly do.

[ZoratG]

Having now tried a new ethernet cable, and still getting error 90006. I have tried tracert, and PingPlotter. Both are showing packet loss at hop 9, with the IP 129.250.4.13. If there is something on my end I can do to fix this, by all means please tell me and I'll get right on it, but as of now I really can't see what else I can do to fix the problem I'm having.

This problem is really killing my experience in the game, while it is only every few hours. It means I'm unable to raid in case it goes off at a crucial moment. I'm basically being locked out of half the content for a problem outside of my control.