Game won't launch

[veraca]

I'm having a similar problem that someone else posted about. I downloaded an update and now I'm receiving the error ws-37397-9 when I try to start the game. I can't even get to the login screen.

PS4

[Ekimmak]

Same. I'm getting a DirectX error (30,000,000) when I try to launch the game with DirectX 11 support disabled, and it crashes immediately.

If I switch it on, then it just doesn't display any image at all. I can hear the title screen, and it refuses to close via the X button (presumably because it's asking "are you sure" in game).

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The error code WS-37397-9 is a Playstation-specific error. For further assistance, you will need to get in contact with Playstation support. Their support center can be contacted here: https://support.us.playstation.com/

This thread will be moved to the 'Separate Support Required’ subforum.

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