Quote Originally Posted by PapaPoro View Post
I'm confused on why (Kurenai) custom delivery was added. It gives a bit more XP and scrips and add more allowances. Did we really need the new content? Just add more allowances to M'naago and Zhloe. Am i missing something?!?!?!?
It serves two purposes - one is to reward players with crafting and gathering rewards/xp.

The other is to introduce additional world-building lore by introducing us to additional elements in the world that wouldn't really belong in the MSQ or even traditional side-quests that involve combat.

As such, adding additional NPCs as custom delivery options allows them to fulfill both purposes, rather than continuing to use the same couple of NPCs and just adding new rewards (plus trying to rework the UI to fit new options in as higher levels are reached would be annoying to develop and annoying to use).