Fatal directX 1000002

[GabriumX]

Seems like there's alot of complaints about it on the forum, I thought I'd post mine

I can't play anymore, It crashed during cutscenes.

It works fine for a couple of minutes, then there's screen flickering. Spots of pixels going off like crazy. It increases in intensity until it freezes the whole screen, where I have to hard reset it.

Any help would be appreciated!

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It is an error that can come up from time to time, but it's a bit hard to diagnose so there are a few things I would suggest doing.

First, check to see if your game works in DirectX 9 mode (this can be selected on the launcher by selecting 'Config.'). If you are already using DirectX 9 mode, change it to DirectX 11.

Update your graphics card drivers to their most recent versions.

Close down any unnecessary program running in the background. Also disable any overlays that are currently open (Geforce Experience, Discord overlay, etc.).

Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7).

If you are still having issues after trying those, please respond with any updates on the issue as well as a Final Fantasy XIV System Report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[GabriumX]

Nothing worked.

-I tried to disable directx 11 then re-enable it
-My drivers are up to date
-Compatibility set to windows 7
-Clean boot startup


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Gabriel\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
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SYSTEM_PAGE_FILE 24535.090MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1381.165GB SYSTEM_FREEDISC_SPACE 11.803GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6810)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
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SYSTEM_GRAPHICS_SHARED_VRAM 6123.545 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0331834.inf_amd64_598c38be6d6a3fce\B331820\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0331834.inf_amd64_598c38be6d6a3fce\B331820\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0331834.inf_amd64_598c38be6d6a3fce\B331820\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0331834.inf_amd64_598c38be6d6a3fce\B331820\amdxc64.dll
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SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_SOUND_DRIVER_DATE 7/20/2009 00:00:00
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SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.5898
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SYSTEM_SOUND_DEVICE_ID {A5202A48-0A87-4A6F-93E5-4BBC5F49F918}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_INPUT_NAME Razer DeathStalker
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FFXIVLauncher
Fatal directX 1000002 - Google Chrome
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\Performance Profile Client\AUEPUF.exe 00002644
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 000026C4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001C24
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001714
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001B2C
C:\Program Files (x86)\Steam\Steam.exe 00002774
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00003034
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000568
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002980
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002934
C:\Program Files\Windows Defender\MSASCuiL.exe 000028E4
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 000023BC
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_2.1.18.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00001E44
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000003A4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18071.11811.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000A14
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.10325.20117.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001198
C:\Users\Gabriel\AppData\Local\Google\Chrome\User Data\SwReporter\32.168.200\software_reporter_tool.exe 000022C8
C:\Users\Gabriel\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe 0000279C
C:\WINDOWS\Explorer.EXE 0000012C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F1C
C:\WINDOWS\system32\DllHost.exe 00000CF0
C:\WINDOWS\system32\SettingSyncHost.exe 0000265C
C:\WINDOWS\system32\backgroundTaskHost.exe 00002518
C:\WINDOWS\system32\msfeedssync.exe 000026E0
C:\Windows\System32\RuntimeBroker.exe 00002B1C
C:\Windows\System32\smartscreen.exe 00002040
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001404
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe 000011C4
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe 00000CF8
c:\users\gabriel\appdata\local\google\chrome\user data\swreporter\32.168.200\software_reporter_tool.exe 00002E00
c:\windows\system32\sihost.exe 00000570
c:\windows\system32\svchost.exe 00001E74
c:\windows\system32\taskhostw.exe 00000B88

[GabriumX]

N.B.: A picture being worth a thousand words, here:

https://vimeo.com/user88747296/revie...473/246cc1c094

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums. We apologize for the delay in our response.

You mentioned that you turned off DirectX 11 mode, then reenabled it. Do you mean you turned it off then immediately back on, or that you tried to start the game in DX9 mode?

Double check that your anti-virus has the appropriate exceptions for the game (these can be changed if either programs update).

If the above does not work, try reinstalling the game. Make sure to delete the XIV files from the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV) as these are not deleted when you reinstall the game. If you can, reinstall the game on the C Drive if it is not already.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

Seems like there's alot of complaints about it on the forum, I thought I'd post mine

I can't play anymore, It crashed during cutscenes.

It works fine for a couple of minutes, then there's screen flickering. Spots of pixels going off like crazy. It increases in intensity until it freezes the whole screen, where I have to hard reset it.

Any help would be appreciated!

This is an early sign that the GPU is overheating and is insufficiently cooling. You may want to clean the GPU fans before it dies.

As for the generic DirectX 1000002 error, this has repeatedly been shown to be an issue with overlays (eg GeForce Experience, Radeon ReLive, Win10 Game Mode, Steam Big Picture, MSI Afterburner, etc) particularly those that also have game PVR/casting features.

I will note that there is a suggestion out there to OC the card voltage, but this is guaranteed to destroy the entire GPU.

So if you put two and two together, you'll realize that the problem is that something is sucking down the GPU power (eg video encoding), and this resulted in a lot of weak/bad cards giving up the ghost when run in DX11 mode.

My suggestion is to first try to eliminate anything that is sucking the GPU power, the most obvious GPU drainer is the web browser being left open, as they all silently suck the GPU power down. If you run a cryptocoin miner (intentionally or not,) that can also kill the GPU power greatly.

The second solution is to replace the GPU with a known good one. Your Device ID is Radeon R7 370 / R9 270X/370X (0x6810), which could currently be beat by a nVidia GTX 1050 Ti, but it's not a spectacular jump in performance. If your GPU is three years old, it really should still be good, but I've never really had any AMD GPU part last more than 4 years (with at least two cards failing in the way you describe.)

What you're likely not seeing is the "GPU driver was reset" messages which is usually the first symptom the GPU is going bad. If you check the windows error log you may see these messages. If you are seeing them, then the problem lies with the GPU. If you're not seeing them, then it's still possible it's the GPU, but it could be something like the GPU memory glitching out when it hits a thermal limit.

[Keicho]

try to downclock your gpu, just a little. helped for me^^

[Eisig]

Have you tried removing your settings files from your PC? I was plagued by this issue about this time last year, and this served to be the ultimate solution for me.

Be sure to back the files up so that you can restore them one by one at a later date.

Settings files are located at:
...\Documents\My Games\Final Fantasy XIV - A Realm Reborn\FFXIV_CHRXXXXXXXXXXXX

You end up losing macros and other files, but can slowly restore them one by one to see where the problem may have been.