First of all, in MMORPGs you will always find a person or two, maybe more complaining about a place/boss/content most of the time on the forums (heck, my first MMORPG is Ragnarok Online and those forums was insane) but they are legit in voicing their opinions but it is up to each player to have their own opinion about this.

This game has issues and certain things that might make it better but for a MMORPG that was on death's door almost 6 years ago to be the number 2 in MMORPG behind WoW in sales and still getting money from subs, I have no issues at all. I know I cant sub all of the time since I got family and work but I am always want to return to check out and hang out. I am pushing four years since I went to WoW.