Is the community wrong?

[Rymm]

Their lifetime number of subscribers was catching up to WoW's number of active subscribers.

Does WoW even make the distinction between the two? I remember there being some grumbling when they made their big "11 million subs" announcement that they were counting all subs whether they were active or not.

Anyway, as to the OP's question- People like to complain. A lot. The playerbase here even more than average. If half the people who raised a fuss about something on the forums were to actually quit the game, it would be a ghost town. I take most of the complaints with a grain of salt and my personal viewpoint on most of the issues boils down to this attitude:

Can the game be improved by x, y, z?
Yes, certainly.
Would I like them to do x, y, z in the future?
Sure!
If x, y, or z doesn't happen, would the game suddenly become unplayable for me?
Nope, I can live without it.

There are a few things, of course, which I'm less cavalier about. Priorities depend on what is more important to each individual person. But I've yet to personally reach any game-breaking points in FF14, unlike WoW (why I quit there and am now here.)