You know why the term vocal minority isnt used anymore right?
Because it's a myth and it has been proven time and time that the once dubbed vocal minority accurately represents the majority in many cases.
Businesses spend billions researching this stuff.
You might say the game has 600k active players and only 1k of them complain about issues within the game on the forums. that doesn't mean that 599k players are happy with things at all. If you consider the game has had over 10 million players according to the last thing i saw on facebook some time ago but only 600k (using your number) of those 10 million are active then why did the other 9.4 million players stop playing? I mean if the game was so good and amazing surely they'd still be playing it right???
This is where things are starting to change in the business world and a shift in focus is slowly happening. Instead of doing customer satisfaction surveys and stuff of your current customer base companies are starting to go the other way and put more focus on former customers than there current ones.
If SE invited all 10 million of those players to participate in a survey about final fantasy 14 i'd bet you'd find a lot of people stopped playing because of various issues often raised by what you dub the vocal minority.
Even 1.0 learned this lesson. In its early days every issue players raised was shrugged off a vocal minority. "don't like it go play something else..." and then square was left wondering where the hell all the players went.. Which is why one of the first things Yoshi did was announce those policies. ya know listen to your players, fun comes first. etc etc.
Essentially though if the game has 10 million players and only 600k are active. then you could say 94% of your players are unhappy with your product.
Even with a huge margin for error for things like people who want to play but cant afford to or other reasons. thats still no minority.



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