Stuck in Loading Limbo

[princessary]

This morning I attempted to teleport to Outer La Noscea from Lower Limsa Lominsa with my main, Arylin Moonsong, and now she is stuck in loading screen limbo. I have had to manually shut my computer down because I can't even back out to my desktop to shut the game down that way, even though the loading screen shows no indicator of the system being frozen. This issue has only affected the one character and I have absolutely no issues with any other characters.


My system info...



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mcryl\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX-8800P Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~2.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS F.14
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 5727.117MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 8927.117MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 914.866GB SYSTEM_FREEDISC_SPACE 338.501GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 14.527GB SYSTEM_FREEDISC_SPACE 1.717GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) R7 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x9874)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 365.547 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2863.559 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1404
SYSTEM_GRAPHICS_DRIVER_DATE 11/24/2015 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/HP (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4C579C5A-FB80-47AA-9000-E88F98413718}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7560
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2015 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {B062218E-F315-44A6-B1C5-BB3743AB8B9C}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {99658600-9F6C-11E5-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3475E170-D277-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3476A4C0-D277-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3476F2E0-D277-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9967F700-9F6C-11E5-8005444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34774100-D277-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34776810-D277-11E5-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3477DD40-D277-11E5-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Technical Support ‎- Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Vampire The Masquerade - Redemption
Planescape Torment
Neverwinter Nights Diamond Edition
Nox
Silver
Dragon Age - Origins - Ultimate Edition
Fallout
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Fallout Tactics
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Amazon Games & Software Downloader
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Avira Antivirus
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Diablo II
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Glyph
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Magic ISO Maker v5.5 (build 0281)
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SecondLifeViewer
StarCraft
Steam
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Grim Dawn
Fallout: New Vegas
Baldur's Gate: Enhanced Edition
Shadowrun Returns
Deus Ex: Human Revolution - Director's Cut
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Majesty 2
Vampire: The Masquerade - Bloodlines
Girls Like Robots
Neverwinter Nights 2: Platinum
Pillars of Eternity
Valkyria Chronicles™
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Icewind Dale: Enhanced Edition
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Microsoft XNA Framework Redistributable 3.1
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
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FINAL FANTASY XIV - A Realm Reborn
CCC Help Korean
HP Deskjet 1510 series Help
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Microsoft Visual C++ 2005 Redistributable
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Microsoft Visual C++ 2005 Redistributable
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Avira
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Office 16 Click-to-Run Extensibility Component
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Myst IV - Revelation
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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CCC Help Danish
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Microsoft XNA Framework Redistributable 4.0 Refresh
HP Support Solutions Framework
Twitch
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
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NVIDIA PhysX (Legacy)
Avira Software Updater
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CCC Help French
Evernote v. 5.8.6
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Mozilla Firefox 58.0.2 (x64 en-US)
Legend of Grimrock
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Darkest Dungeon
Torment: Tides of Numenera
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No Man's Sky
Kingdom Tales
Kitty Powers' Matchmaker
Date Warp
Higurashi When They Cry Hou - Ch.1 Onikakushi
Starlight Drifter
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Plants vs. Zombies: Game of the Year
Amnesia™: Memories
Escape Rosecliff Island
Cake Mania
Tyranny
Seduce Me the Otome
Starlight Vega
FINAL FANTASY IX
Sound of Drop - fall into poison -
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Higurashi When They Cry Hou - Ch.2 Watanagashi
STEINS;GATE
Stardew Valley
Danganronpa: Trigger Happy Havoc
Written in the Sky
The Sad Story of Emmeline Burns
Syberia
Syberia 2
PRICE
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Mystery Case Files: Ravenhearst
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Higurashi When They Cry Hou - Ch.4 Himatsubushi
Delicious! Pretty Girls Mahjong Solitaire
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Trick and Treat - Visual Novel
Ladykiller in a Bind
Pillars of Eternity II: Deadfire
Higurashi When They Cry Hou - Ch.5 Meakashi
Sweet fantasy
XOXO Droplets
Riven
Myst: Masterpiece Edition
Dream Daddy: A Dad Dating Simulator
Tricolour Lovestory
Doki Doki Literature Club
Majesty Gold HD
Synaptics ClickPad Driver
Vulkan Run Time Libraries 1.1.70.0
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Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
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NVIDIA Install Application
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
HP Deskjet 1510 series Basic Device Software
HP Registration Service
ZTE Handset USB Driver
CyberLink PowerDirector 12
HP Touchpoint Analytics Client


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\Performance Profile Client\AUEPUF.exe 000020C0
C:\Program Files (x86)\Avira\Antivirus\avgnt.exe 00001B3C
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe 00002588
C:\Program Files (x86)\Avira\Safe Shopping\Avira Safe Shopping.exe 000023D8
C:\Program Files (x86)\Common Files\Seagate\Schedule2\schedhlp.exe 000024F0
C:\Program Files (x86)\CyberLink\YouCam6\YouCamService6.exe 00001948
C:\Program Files (x86)\CyberLink\YouCam6\Youcam6_webcam_camera_video.exe 00002C84
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00002168
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe 000003D0
C:\Program Files (x86)\Seagate\DiscWizard\DiscWizardMonitor.exe 00002688
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001900
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002DAC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000020B0
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000134
C:\Program Files\Windows Defender\MSASCuiL.exe 000028B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 0000204C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18071.11811.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002068
C:\WINDOWS\Explorer.EXE 00001B54
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CB4
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000210C
C:\WINDOWS\system32\DllHost.exe 00002810
C:\WINDOWS\system32\RunDll32.exe 00002160
C:\WINDOWS\system32\SearchProtocolHost.exe 0000282C
C:\WINDOWS\system32\SettingSyncHost.exe 000003A8
C:\WINDOWS\system32\backgroundTaskHost.exe 0000219C
C:\WINDOWS\system32\browser_broker.exe 00002590
C:\Windows\System32\RuntimeBroker.exe 000021C4
C:\Windows\System32\smartscreen.exe 00002364
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002338
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 000020E0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001FEC
c:\windows\system32\sihost.exe 000007BC
c:\windows\system32\svchost.exe 00002AD8
c:\windows\system32\taskhostw.exe 00001498

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is only happening with one character, you may want to try deleting the files in the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV). This is where your locally saved data is. If you have a corrupt file here, deleting this folder may help with your issue.

If this does not resolve the issue, try running the game in DirectX 9 mode and closing any unnecessary programs in the background.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.