Switchable Graphics, stacktrace crash on game exit

[KisaiTenshi]

Both of these crashes are the same game run. I had a hard time trying to get a screenshot on the laptop this was generated from, so it seems like there are multiple threads involved. The stack trace on the LEFT was from exiting the game, and the stack trace on the RIGHT appears on top of the one of the LEFT after a few seconds.

Now what I DID notice, is a popup for "Game Mode" which appears to be a Windows feature. This is a popup that doesn't show up on my desktop, but only shows up on my laptop. The Desktop doesn't crash.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\(redacted)\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU	Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	4KCN30WW
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16259.160MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	19203.160MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 212.228GB    SYSTEM_FREEDISC_SPACE 122.898GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 25.000GB    SYSTEM_FREEDISC_SPACE 22.842GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.891GB    SYSTEM_FREEDISC_SPACE 1836.318GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER	Intel Corporation
SYSTEM_GRAPHICS_VRAM	128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8129.580 MB
SYSTEM_GRAPHICS_DAC	Internal
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9dc776be3e13ad6d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9dc776be3e13ad6d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9dc776be3e13ad6d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9dc776be3e13ad6d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	22.20.0016.4836
SYSTEM_GRAPHICS_DRIVER_DATE	10/16/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE	Unknown
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	12150 MB
SYSTEM_GRAPHICS_SHARED_VRAM	SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	Unknown
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_ef68fde814b24256\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE	6/23/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English

SYSTEM_GRAPHICS_PIXEL_SHADER	
SYSTEM_GRAPHICS_VERTEX_TEXTURE	
SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{AF55C27B-85A5-491C-BFAF-D0DEBEC9C2D5}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8245
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	8/29/2017 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 2  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A2E52A40-8EC1-11E8-8001444553540000}
SYSTEM_INPUT_NAME	Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
Photos
Documents
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
OneNote
OneNote
Steam
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Dropbox
FileZilla Client 3.29.0
Google Chrome
NVIDIA Stereoscopic 3D Driver
Steam
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Lenovo Entertainment Hub
Intel(R) Trusted Connect Services Client
McAfee WebAdvisor
Intel® Driver & Support Assistant
Intel-SA-00075 Detection and Mitigation Tool 1.0.3.215
. . .
Intel(R) Online Connect Software Asset Manager
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
OpenOffice 4.1.3
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
IrfanView 4.44 (64-bit)
Microsoft Office 365 - en-us
RPG Maker VX Ace
Shantae: Half-Genie Hero
Game Character Hub
RPG Maker MV
FINAL FANTASY IX
Undertale
Aseprite
Princess Maker 2 Refine
Thimbleweed Park
Princess Maker Refine
Tokyo Dark
VLC media player
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Intel® Online Connect Access
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
7-Zip 17.01 (x64 edition)
Intel® Online Connect
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Computing Improvement Program
Intel(R) Chipset Device Software
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Dolby Audio X2 Windows APP
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.36
NVIDIA Control Panel 398.36
NVIDIA Graphics Driver 398.36
NVIDIA GeForce Experience 3.14.1.48
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.1.48
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
. .
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Lenovo Nerve Sense
Intel(R) ME UninstallLegacy
Dolby Audio X2 Windows API SDK


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Dropbox\Client\Dropbox.exe	00003698
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	000021D8
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe	000037BC
C:\Program Files (x86)\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe	0000460C
C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe	00004128
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	000027B8
C:\Program Files (x86)\Steam\Steam.exe	0000257C
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe	0000134C
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe	0000190C
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2Toast.exe	00003ED4
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe	000030BC
C:\Program Files\Elantech\ETDCtrl.exe	000007B4
C:\Program Files\Elantech\ETDIntelligent.exe	00001ECC
C:\Program Files\Lenovo\Nerve Center\bin\x64\LenovoNerveCenterTray.exe	000022C0
C:\Program Files\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe	00002DD0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00004A6C
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe	0000303C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe	000023E0
C:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	0000276C
C:\Program Files\Windows Defender\MSASCuiL.exe	00002F18
C:\Program Files\WindowsApps\91750D7E.Slack_3.2.0.0_x64__8she8kybcnzg4\app\Slack.exe	00002E74
C:\Program Files\WindowsApps\Microsoft.Office.OneNote_16001.10325.20049.0_x64__8wekyb3d8bbwe\onenoteim.exe	00004FCC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00001038
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18051.17710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	000040C8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11806.1001.21.0_x64__8wekyb3d8bbwe\WinStore.App.exe	000030E8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.15.1001.0_x64__8wekyb3d8bbwe\GameBar.exe	000046A0
C:\ProgramData\Lenovo\ImController\Plugins\IdeaOSDPackage\x64\utility.exe	000030A0
C:\Users\K\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe	0000278C
C:\Users\K\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00001AF0
C:\WINDOWS\Explorer.EXE	00000F64
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9dc776be3e13ad6d\igfxEM.exe	00001E3C
C:\WINDOWS\system32\ApplicationFrameHost.exe	00002538
C:\WINDOWS\system32\DllHost.exe	00002DA0
C:\WINDOWS\system32\SettingSyncHost.exe	00000FC4
C:\WINDOWS\system32\browser_broker.exe	00003164
C:\WINDOWS\system32\cmd.exe	00002658
C:\WINDOWS\system32\conhost.exe	0000424C
C:\WINDOWS\system32\svchost.exe	000031E8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	000035C0
C:\Windows\System32\RuntimeBroker.exe	00004DB0
C:\Windows\System32\SystemSettingsBroker.exe	00002790
C:\Windows\System32\smartscreen.exe	00004F68
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00003488
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	000031B0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe	000021C0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00002194
C:\Windows\SystemApps\Microsoft.Windows.PeopleExperienceHost_cw5n1h2txyewy\PeopleExperienceHost.exe	000040E8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	0000203C
c:\windows\system32\sihost.exe	00000BD8
c:\windows\system32\svchost.exe	00003450
c:\windows\system32\taskhostw.exe	000006A8

This is a non-Steam FFXIV install.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Did anything change or update on your PC that coincides with this?

This only happens when you exit the game, correct? You can play the game without being interrupted by it?

Does this same issue happen if you use DirectX 9 mode?

What have you done so far in order to try and solve the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Did anything change or update on your PC that coincides with this?

This only happens when you exit the game, correct? You can play the game without being interrupted by it?

Does this same issue happen if you use DirectX 9 mode?

What have you done so far in order to try and solve the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I don't normally play on the laptop, but I'm travelling. I've previously used the game, here, without crashing 6 months ago.

It only happens upon exit. I've gone from Ul'dah to Shirogane to the Inn in Kugane without any crash, it only crashes upon exit (after the cutscene with the player going to sleep and fading out)

DX9 actually doesn't work, "A Fatal DirectX Error has occurred (1000003d)", and both the Windows 10 game mode popup and something about Lenovo Nervesense exiting happens after that.

With DX11 mode turned on, the crash from the first post will happen if I click exit without even logging in to a server. So it appears related to game cleanup/shutdown?

I turned the game mode's recording feature off and it still crashes on exit. Turning Nervesense off and exiting also doesn't change anything (this program came with the laptop and turns on the laptops cooling and also contains a recording mode.)

[Ariellendera]

Hello KisaiTenshi, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Please try the following suggestions:

- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)

*To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.

**To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).

Thank you for playing Final Fantasy XIV! Hope to see you online.

[KisaiTenshi]

(...)

Running the game in windowed mode doesn't result in the crash. Launching it in DX11 mode, switching to windowed and exiting, doesn't crash. Launching in windowed mode and switching to full screen and exiting, same crash as before.

Adding more questions to this is, if I launch it with DX11 mode, switch it to windowed mode, switch the launcher to DX9, it will also run DX9 mode in windowed mode, AND allow it to be switched to full screen mode and exit the game client. However it will then not launch again (1000003d) in DX9 mode, thus having to switch it back to DX11 mode to launch it.

So in summary:
Launch in DX 11 full screen, exit = crash as in first post
Launch in DX 11 switch to windowed mode and exit = no crash on exit
Launch in DX 9 full screen = will not launch
Launch in DX 9 window = launch, and no crash on exit

So the common issue here is full screen mode. The question is what.

I've noticed that someone else has this issue with older hardware but it's otherwise identical here.

One thing I'll point out as that the onboard video is not an option to use in DX9 or DX11 mode, only the nVidia 1050 Ti. This is listed as a "render only device" by dxdiag.

From a technical perspective, what this means is that the nVidia part is actually doing the rendering, and the rendered image is displayed by the iGPU. What I believe is happening here is that FFXIV may be trying the close the wrong display context or something to that extent, at least that would explain the DX11 exit crash, but that's speculative. I can't explain the inability to start the game full screen in DX9 mode, but I again speculate that it may be having difficulty determining what GPU is the actual GPU in use.

I'm not yet at home to try experiments with my desktop, but I know on my desktop I can turn on the iGPU, and then drag the FFXIV window running on the nVidia part onto the monitor plugged into the iGPU and there is trivial or no loss in fps in doing so, which is why I feel the game has no issue with actually using this setup when windowed.

However on the laptop when it's full screen, the game client doesn't realize there is another GPU. So make of that what you will.

[Einmimiria]

Thank you for the reply KisaiTenshi.

I can't verify whether the game is closing down the wrong display, however, I understand where you are coming from. It could be something along the lines of the laptop switching from the dedicated GPU to the iGPU on exit that crashes the game on exit. Integrated graphics aren't supported by the game after all.

When you tested on your desktop, I'm assuming that you had one monitor connected to the GPU and the other connected using the outputs via the motherboard, correct? Did you try to use fullscreen mode on the monitor connected to the iGPU? Did this cause the same crash?

Try to set your laptop to a high performance mode if you have not already. Additionally, go into the Nvidia Control Panel and find Final Fantasy XIV. You should be able to assign the GPU for the game. Select the 1050ti if it isn't already.

Did you get a chance to try any of the other suggestions listed above?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

Thank you for the reply KisaiTenshi.

I can't verify whether the game is closing down the wrong display, however, I understand where you are coming from. It could be something along the lines of the laptop switching from the dedicated GPU to the iGPU on exit that crashes the game on exit. Integrated graphics aren't supported by the game after all.

When you tested on your desktop, I'm assuming that you had one monitor connected to the GPU and the other connected using the outputs via the motherboard, correct? Did you try to use fullscreen mode on the monitor connected to the iGPU? Did this cause the same crash?

Try to set your laptop to a high performance mode if you have not already. Additionally, go into the Nvidia Control Panel and find Final Fantasy XIV. You should be able to assign the GPU for the game. Select the 1050ti if it isn't already.

Did you get a chance to try any of the other suggestions listed above?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi. So I tried to see if I could replicate this with my desktop and couldn't, though I may have uncovered a less-obvious issue in the process.

So you know how I said before that there was minimal latency, even if I dragged the FFXIV window to the iGPU? Well that's only half true it seems. For reference, the iGPU alone doesn't even do 15fps on the desktop at 1080p. So there's a 10fps loss between it. It's significant, but it's not going to break it.

iGPU:


Geforce 1080:


These are windowed at 1080p. It is not directly possible to full-screen the iGPU monitor when it's on the iGPU for obvious reasons. I do not typically operate the desktop in this manner, as whichever monitor isn't full screen is actually inaccessable, and the mouse isn't confined to the fullscreen window, so it causes interruptions to the game if the mouse drifts off to the other screen. This is only viable to use if windowed.

Anyway back to the laptop issue. It still crashes on exit. The first crash is exactly the same as before, however the callback stack on the second crash is different (since the game has updated since this thread was started)

ffxiv_dx11.exe+2B1B5E
ffxiv_dx11.exe+95824
ffxiv_dx11.exe+5CC65
USER32.dll+16CC1
USER32.dll+1699C
USER32.dll+20453
ntdll.dll+9DBC4
win32u.dll+23C4

oh... if I don't close that one, two more pop up, but they're identical

ffxiv_dx11.exe+5D432
USER32.dll+16CC1
USER32.dll+1699C
USER32.dll+2B85D
ntdll.dll+9DBC4
win32u.dll+10A4
USER32.dll+18633
USER32.dll+185C5

I strongly feel these additional popups are thread-exit crashes because it gets hung up on the first one that deals with kernelbase.dll+3A388, dxgi.dll and d3d11.dll. So if the kernelbase one can be rectified, these others should go away as well.

[Ariellendera]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.