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  1. 08-16-2018 07:48 AM #1
    yunesca
    Player
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    Join Date
    Nov 2013
    Posts
    2
    Character
    Ladyyunie Whitebrim
    World
    Famfrit
    Main Class
    Thaumaturge Lv 70

    Companion app compatibility

    I have tried 4 times to download the app on my LG phone but keeps telling me it's not compatible with my phone. Is there a way around this?
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  2. 08-16-2018 09:08 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
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    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    If the app states that your device is not compatible, there may not be a way around it. I'd like to get some more information on your device however.

    Please provide:
    -Device name
    -OS version
    -Is the device jailbroken or rooted?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. 08-17-2018 10:26 AM #3
    phatness2012
    Player
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    Join Date
    Jun 2015
    Location
    Ul`dah
    Posts
    27
    Character
    Kadaj Jakkya
    World
    Coeurl
    Main Class
    Black Mage Lv 70
    Same problem. Won't let me download on my play store.

    Device: LG Aristo
    OS: Android 7.0
    Not jailbroken, or illegitimate in any way.
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  4. 08-17-2018 12:07 PM #4
    Sida
    Player
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    Join Date
    Apr 2015
    Location
    Gridania
    Posts
    954
    Character
    Sida Bajihri
    World
    Phoenix
    Main Class
    White Mage Lv 100
    I have the same problem with mine.
    Samsung Galaxy J5
    Android 5.1.1
    Not rooted in any way

    The app page claims Android 5 should be supported but yet tells not compatible with my phone.
    (0)
    Last edited by Sida; 08-17-2018 at 10:07 PM.
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  5. 08-17-2018 04:44 PM #5
    Brightamethyst
    Player
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    Join Date
    Jul 2014
    Posts
    1,794
    Character
    Jenna Starsong
    World
    Goblin
    Main Class
    Scholar Lv 100
    Same issue here. Can't download the app because it says it's not compatible with my device.

    Device: Samsung Galaxy Grand Prime
    OS: Android 5.1.1
    Not jailbroken
    (0)
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  6. 08-30-2018 04:03 AM #6
    Ariellendera
    Moderator Ariellendera's Avatar
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    Nov 2017
    Posts
    1,027
    Hello Everyone, Thank you for posting on the Final Fantasy XIV Technical Support Forums

    Is this issue still persisting? Were any of you able to successfully download the App?

    Thank you for playing Final Fantasy XIV! Hope to see you online.
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  7. 09-05-2018 07:36 PM #7
    Michizane
    Player
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    Join Date
    Aug 2013
    Posts
    88
    Character
    Michie Sugawara
    World
    Gilgamesh
    Main Class
    Monk Lv 100
    The issue is still persisting for me.

    LG K10
    Android 7.0
    Not Jailbroken
    (0)
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  8. 09-15-2018 10:39 AM #8
    TwistedTea
    Player
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    Jan 2018
    Posts
    500
    Character
    Zaetia Pryce
    World
    Coeurl
    Main Class
    Weaver Lv 90
    Same issue here:

    Xiaomi Mi Max 2
    Android 8.1 (AospExtended ROM)
    Not rooted.

    Please consider, allowing the Companion App apk to be downloaded from the Mog Station.

    It's better than players having to rely on 3rd party websites to install the Companion App.

    Thank you.
    (0)
    Last edited by TwistedTea; 09-15-2018 at 10:41 AM.
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  9. 09-18-2018 09:56 PM #9
    Ladygrilka
    Player
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    Join Date
    Jul 2017
    Posts
    50
    Character
    Lola Fruskwyb
    World
    Louisoix
    Main Class
    Machinist Lv 80
    Not showing in the playstore and not compatible when i download the APK

    Lenovo tab3 710f
    Android 5.0.1
    Not Rooted
    (0)
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  10. 09-27-2018 04:16 PM #10
    MarieAristot
    Player
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    Join Date
    Jul 2017
    Posts
    2
    Character
    Marie Aristot
    World
    Cerberus
    Main Class
    Scholar Lv 70
    Same with me ! I don't see it on my mobile phone's play store !

    Galaxy A3
    Android 7.0.0
    Not rooted

    Thanks in advance for giving us an answer
    (0)
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