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  1. 08-16-2018 09:08 AM #1
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    If the app states that your device is not compatible, there may not be a way around it. I'd like to get some more information on your device however.

    Please provide:
    -Device name
    -OS version
    -Is the device jailbroken or rooted?

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  2. 08-17-2018 10:26 AM #2
    phatness2012
    Player
    phatness2012's Avatar
    Join Date
    Jun 2015
    Location
    Ul`dah
    Posts
    27
    Character
    Kadaj Jakkya
    World
    Coeurl
    Main Class
    Black Mage Lv 70
    Same problem. Won't let me download on my play store.

    Device: LG Aristo
    OS: Android 7.0
    Not jailbroken, or illegitimate in any way.
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  3. 09-29-2018 01:18 AM #3
    FayneFirestar
    Player
    FayneFirestar's Avatar
    Join Date
    May 2014
    Location
    Gridania
    Posts
    4
    Character
    Fayne Firestar
    World
    Balmung
    Main Class
    Lancer Lv 60
    I am also having an issue not finding the app on the play store and the online is telling me I have no devices compatible.

    LG Stylo 2
    Android 5.1.1
    Not jailbroken or rooted
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  4. 09-29-2018 04:14 AM #4
    Einmimiria
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for your replies everyone.

    Unfortunately, there are many specific devices that are currently not compatible with the app. We are always trying to improve the compatibility of our service. Please check the Lodestone for any future updates.

    We apologize for any inconvenience. Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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