Quote Originally Posted by Einmimiria View Post
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can I get some addition information regarding the issue you’re having?

Please provide:

- Platform (PC, PS4, Mac)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue
- When exactly does this error come up? On the launcher, or after you log in?

Were you trying to show a screenshot or something in your second post? Unfortunately I can't see it.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
thank you for responding. here's my additional info:
- PC
- i use fiber optic connection
- usually i would open chrome while playing, and other programs running in the background, no windows firewall, no antivirus.
- after patch 4.3 it occurs every time i launch the game. have to reinstall to play.
- it comes up after i log in.

forget the screenshot. it's not relevant anymore.

anyway, i just uninstalled and deleted ff14 directory in my document. now my launcher is stuck at "checking final fantasy iv"