We have confirmed that some players are currently experiencing problems as a result of congestion with the FINAL FANTASY XIV Companion app which was released on Aug. 14, 2018 for NA / Aug. 15, 2018 for EU. This is due to the current high volume of requests to access the app.

If you are experiencing delays due to congestion, we ask that you please wait a while and try again.

We apologize for the inconvenience, and thank you for your understanding and cooperation.

For information on the premium service plan and more, please follow the Topics link below:
NA: https://sqex.to/NgQ
EU: https://sqex.to/Q9_