Housing Reclamation in Error

[Anghri]

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Date & Time: 8/14/2018
Frequency: N/A
World name: Leviathan
Character name: Anghri Averyn
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: Ward 15, Plot 32
Steps:
1. Logged in roughly 15-20 days ago to check on personal house and have not been able to spend much time online for other reasons since
2. Logged in 8/14 to see that I no longer had personal house and the reclamation vendor had my 80% of funds and items


Connection Specs
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- Modem maker/model number: N/A

■ PC Specs

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Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

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After researching a bit adding a bit more information:

-Billing cycle date is the 13th
-According to my logs I was doing crafting at my personal house 7/20-7/24 which is the last time I can verify I was there
-I believe I bought a vendor and know I replaced a retainer bell during that time, however cannot verify the vendor as those are not reclaimed
-Lot cost was 3m, only received 1.85m back from reclamation vendor (which is not 80%)