Lagasaurus Rex

[Brucedx]

Are you in southern California? I've started to have bad lag this last week. This was an issue a few months back for people in LA and Orange County.

[Einmimiria]

Thank you for the update Sandoria.

Where are you currently located? You trace route has you going though what looks like European nodes, but I'm not sure if that's accurate (although it would explain your lag issues). It may be that you have some sort of routing issue, however it may still be worth trying some connection troubleshooting on your own PC.

The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Reset your router by turning it off for a few minutes, then back on.

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP may forward these ports for you.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Plastic_Fork]

It's not just you. It's everyone. People have been posting about it for months. I live in central USA. Same issue every night around 7pm CST-10pm CST. The problem is California. The high latency starts as soon as it reaches San Jose, CA or Sacramento, CA. I have zero latency or lag issues with anything else I do, including other games, latency tests, websites, streaming, or anything else. It's just FF14 and the nodes on the way to their servers. No lag during daytime hours weekdays or weekends. Just this time of the evening/night. Sometimes it's consistent, sometimes it only lasts for a little bit, then the high latency returns a little later.

I'll post again for the sake of posting, but nothing's been done anywhere to resolve it and it's been an issue for me for almost a year now.

• Platform: PC (Windows 7 Ultimate x64)
• Nature of the latency: high latency at evening hours the same times every night
• Type of connection: wired (Comcast)
• Other programs running while the game is playing (if any): none
• Everything you have tried to resolve the issue:

  reinstalling FF14, swapping network cards, updating drivers, relaxing security, forwarding ports, game running as Administrator, game runs in DX11, pretty much everything else that's been suggested

• Error Code (if any): none

Traceroute from about 30 minutes ago:

Tracing route to 204.2.229.96 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.10
  2    10 ms    11 ms    10 ms  96.120.53.45
  3    13 ms    11 ms    13 ms  68.86.195.241
  4    16 ms    16 ms    15 ms  ae-32-ar02.goodslettvll.tn.nash.comcast.net [162.151.23.26]
  5    31 ms    25 ms    23 ms  be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
  6    31 ms    23 ms    22 ms  be-11486-pe03.56marietta.ga.ibone.comcast.net [68.86.85.254]
  7    23 ms    22 ms    24 ms  50.242.151.58
  8    23 ms    29 ms    26 ms  ae-11.r03.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
  9    32 ms    23 ms    27 ms  ae-3.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.211]
 10    40 ms    39 ms    47 ms  ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
 11    97 ms   109 ms   109 ms  ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
 12   197 ms   209 ms   198 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 13     *      202 ms   208 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 14     *      203 ms   191 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net 129.250.195.46]
 15   124 ms   102 ms   118 ms  204.2.229.234
 16   203 ms   210 ms   200 ms  204.2.229.96

Trace complete.

The high latency subsided a little bit. And came back.
Here's another traceroute 90 minutes later. Raids, dungeons, and PvP are totally unplayable.

Tracing route to 204.2.229.96 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.10
  2    18 ms     9 ms    15 ms  96.120.53.45
  3    11 ms    11 ms    12 ms  68.86.195.241
  4    24 ms    68 ms    16 ms  ae-32-ar02.goodslettvll.tn.nash.comcast.net [162.151.23.26]
  5    25 ms    23 ms    23 ms  be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
  6    23 ms    31 ms    27 ms  be-11486-pe03.56marietta.ga.ibone.comcast.net [68.86.85.254]
  7    24 ms    22 ms    23 ms  50.242.151.58
  8    27 ms    23 ms    22 ms  ae-11.r03.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
  9    30 ms    29 ms    28 ms  ae-3.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.211]
 10    41 ms    39 ms    40 ms  ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
 11   174 ms   160 ms   181 ms  ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
 12   188 ms   198 ms   192 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 13   205 ms     *      199 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 14   194 ms   198 ms   195 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 15   191 ms   174 ms   169 ms  204.2.229.234
 16     *      205 ms   195 ms  204.2.229.96

Trace complete.

Here's another traceroute done 30 minutes later while things calmed back down.
This is what a normal traceroute and latency looks like for me for my server when the high latency spikes aren't happening in California.

Tracing route to 204.2.229.96 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.10
  2    11 ms     9 ms    11 ms  96.120.53.45
  3    13 ms    12 ms    11 ms  68.86.195.241
  4    16 ms    16 ms    16 ms  ae-32-ar02.goodslettvll.tn.nash.comcast.net [162.151.23.26]
  5    26 ms    24 ms    23 ms  be-22909-cr02.56marietta.ga.ibone.comcast.net [68.86.91.245]
  6    22 ms    22 ms    32 ms  be-11486-pe03.56marietta.ga.ibone.comcast.net [68.86.85.254]
  7    23 ms    24 ms    23 ms  50.242.151.58
  8    25 ms    23 ms    23 ms  ae-11.r03.atlnga05.us.bb.gin.ntt.net [129.250.5.57]
  9    35 ms    22 ms    23 ms  ae-3.r21.atlnga05.us.bb.gin.ntt.net [129.250.5.211]
 10    48 ms    40 ms    40 ms  ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
 11    78 ms    78 ms    90 ms  ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154]
 12    82 ms    83 ms    81 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 13    81 ms    80 ms    82 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 14    82 ms    82 ms    88 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 15    80 ms    83 ms    83 ms  204.2.229.234
 16    85 ms    88 ms    83 ms  204.2.229.96

Trace complete.

[Sandoria]

As an update, I went ahead and tried all of these!

Thank you for the update Sandoria.

Where are you currently located? You trace route has you going though what looks like European nodes, but I'm not sure if that's accurate (although it would explain your lag issues). It may be that you have some sort of routing issue, however it may still be worth trying some connection troubleshooting on your own PC.

The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Reset your router by turning it off for a few minutes, then back on.

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP may forward these ports for you.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

While I learned some pretty nifty stuff about my router and computer and I'm most thankful for the knowledge (Thank you!), I'm afraid the problem remains as strong as ever. Same packet loss. Same jittery sound and animation lockups in game. Not sure if it helps, but this is the tracert I did this morning after trying all the above stuff.

tracert 204.2.229.96

Tracing route to 204.2.229.96 over a maximum of 30 hops

1 1 ms 2 ms 1 ms 192.168.1.1
2 10 ms 11 ms 8 ms 10.150.0.1
3 12 ms 12 ms 15 ms 172.23.112.41
4 14 ms 11 ms 13 ms phm-b1-link.telia.net [62.115.60.81]
5 15 ms 14 ms 14 ms ash-bb4-link.telia.net [62.115.114.29]
6 * 18 ms 19 ms ash-b1-link.telia.net [62.115.143.121]
7 22 ms 16 ms 14 ms ae-40.r05.asbnva02.us.bb.gin.ntt.net [129.250.8.18]
8 16 ms 14 ms 15 ms ae-8.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.23]
9 81 ms 83 ms 86 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
10 92 ms 88 ms 85 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
11 85 ms 85 ms 86 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
12 86 ms 86 ms 88 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 87 ms 84 ms 87 ms 204.2.229.234
14 86 ms 85 ms 85 ms 204.2.229.96

As a side note, thank you for taking the time to help me. Even if it hasn't worked, at least I can know I'm trying everything possible on my end. To that effect, thank you very much.