PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[Warghoul570]

That’s what people seem to be overlooking.. if there was reports sent to SE by now they would have at the very least shut off the auto demo while trying to figure out what the problem was. It’s been far too long without SE themselves responding to this to prove it’s actually happening. Like everyone I’m hoping this is a hoax or confusion on the part of a few people and the story just happened to spread fast

[ExKage]

I've asked the person, iShirozaki if they ever followed up with the EU rep who frequents reddit, no response. They were banned from the Official Forums, and their claim is that they were in the house from what they can screencap on July 15 2018 and the house was demolished on August 7 or just before/during maintenance for the patch. https://imgur.com/a/rEsWL2W Those are the in-game report return screenshots.

[hynaku]

I don't think SE really gives a care about the players if they keep getting there subs. Have 2 family accounts and a week ago tried to login to play and said someone suspicious tried to login but was same pc they always used to play with. And still waiting for them to send thing to email to reset the password. 2 weeks later still nothing. That is how much SE cares about players. So far we turned in 10 tickets on it and nothing.

[Raven2014]

I've asked the person, iShirozaki if they ever followed up with the EU rep who frequents reddit, no response. They were banned from the Official Forums, and their claim is that they were in the house from what they can screencap on July 15 2018 and the house was demolished on August 7 or just before/during maintenance for the patch. https://imgur.com/a/rEsWL2W Those are the in-game report return screenshots.

First, A Reddit user name can not be verified. Second, that image has been posted several times, and it proved nothing related to the claim.

- It does not prove the players lost the house they were just in before.
- It does not prove the gm 'admit' that the error exist, which is another important claim in that thread.
- It actually dismissed the claim that the gm told the victim to suck it up.

If anything, the text seems to indicate that the gm found nothing unusual with the in game report, and told the sender that if they still "insisted" there is an error, then it's above the power of the gm to solve, and the player should go make a report on the forum. Which actually, diminish another claims about "SE is trying to sweep this under the rug". While pretty much everyone proclaimed victim had said they're referred to the forum, for some reason no report is made. Yet there are people claim they're told to go the forum by the gm, and then told by the rep here to fill an in game report. Yet we neither see a report of that nature on here, and neither that seems to be the usual protocol.

To the point of raising bug reports, there was a bug report that I raised a few days ago that has recently moved to "Working as intended". I am worried about forum ban for stating too much, but I have no more information than I had when I submitted a ticket/bug report and have not received any direct contact aside from a canned "please submit a bug" reply.

You report is actually in the "Accepted Bug" forum as the time of me writing this post. This does NOT mean they verify the bug is true (it would be moved to the verified sub-forum if that's the case). However this proves that they ARE actively looking at your report and not dismissing it. Again, everyone should try to keep this thread focus, we will have an answer in due time. On the other hand, if anyone have a ligitimate case on this issue, instead of posting a rant on this thread (or reddit, unless for some reason the majority of people with this problem are all banned from this forum by coincidence), you should go file individual official report. If the bug exists, the more cases the dev has to look at, the faster than can find the problem.

[ExKage]

First, A Reddit user name can not be verified. Second, that image has been posted several times, and it proved nothing related to the claim.

- It does not prove the players lost the house they were just in before.
- It does not prove the gm 'admit' that the error exist, which is another important claim in that thread.
- It actually dismissed the claim that the gm told the victim to suck it up.

If anything, the text seems to indicate that the gm found nothing unusual with the in game report, and told the sender that if they still "insisted" there is an error, then it's above the power of the gm to solve, and the player should go make a report on the forum. Which actually, diminish another claims about "SE is trying to sweep this under the rug". While pretty much everyone proclaimed victim had said they're referred to the forum, for some reason no report is made. Yet there are people claim they're told to go the forum by the gm, and then told by the rep here to fill an in game report. Yet we neither see a report of that nature on here, and neither that seems to be the usual protocol.

Of course it can't prove it because no one thought before they actually lost their house that they need to actually have some way to date their presence in their house (perfect way to do that now is a message in your message book with you in it). I never said it was fact. If you notice, I said "no response" to their follow up and used the words "claim".

Here's a report, moved to insufficient information, http://forum.square-enix.com/ffxiv/t...before-45-days, which I've posted earlier in this thread. I've asked SE_Kahuna on reddit previously what these people could submit so that it wouldn't be moved.

Your use of double "neither" is highly confusing. Being told to use the forum or use in-game reports is usual protocol.

I don't think SE really gives a care about the players if they keep getting there subs. Have 2 family accounts and a week ago tried to login to play and said someone suspicious tried to login but was same pc they always used to play with. And still waiting for them to send thing to email to reset the password. 2 weeks later still nothing. That is how much SE cares about players. So far we turned in 10 tickets on it and nothing.

Sounds like you need to use the SE token for One Time Password. That happens when different consoles/IPs are used. For example, it always had issues when I logged in at home and when I logged in while I was on college campus visiting friends until I got the Token app.

[Anghri]

First, A Reddit user name can not be verified. Second, that image has been posted several times, and it proved nothing related to the claim.

- It does not prove the players lost the house they were just in before.
- It does not prove the gm 'admit' that the error exist, which is another important claim in that thread.
- It actually dismissed the claim that the gm told the victim to suck it up.

If anything, the text seems to indicate that the gm found nothing unusual with the in game report, and told the sender that if they still "insisted" there is an error, then it's above the power of the gm to solve, and the player should go make a report on the forum. Which actually, diminish another claims about "SE is trying to sweep this under the rug". While pretty much everyone proclaimed victim had said they're referred to the forum, for some reason no report is made. Yet there are people claim they're told to go the forum by the gm, and then told by the rep here to fill an in game report. Yet we neither see a report of that nature on here, and neither that seems to be the usual protocol.



You report is actually in the "Accepted Bug" forum as the time of me writing this post. This does NOT mean they verify the bug is true (it would be moved to the verified sub-forum if that's the case). However this proves that they ARE actively looking at your report and not dismissing it. Again, everyone should try to keep this thread focus, we will have an answer in due time. On the other hand, if anyone have a ligitimate case on this issue, instead of posting a rant on this thread (or reddit, unless for some reason the majority of people with this problem are all banned from this forum by coincidence), you should go file individual official report. If the bug exists, the more cases the dev has to look at, the faster than can find the problem.

I agree to keep the thread focused. I updated my original post as the status of the bug report has been changed. I would like to re-iterate I am in no way implying anything but feel that it is in error and want to make others aware so that if there is a concern they can simply check on their homes and make sure they are not impacted. As I said before not trying to fearmonger.

[DelSolstice]

I've only seen two that claimed they were in it less than a week ago, and I don't consider either one credible. They could even be the same person.

I looked into two of the people's post history. One seemed to be an account with a very short history, but the other seemed to be a longtime low-drama redditor on a number of subreddits and also a long-time FFXIV player too. Seemed pretty credible to me. On top of this you have to rule out all the people that said it was definitely under 45 days ago and that there was no warning, and SE rep has already said right here in this thread there was no problem with notification emails. That leaves either a whole bunch of people lying/trolling, or FFXIV having a legitimate and disastrous bug with an ongoing investigation. Not one or two people.

[MomomiMomi]

On top of this you have to rule out all the people that said it was definitely under 45 days ago and that there was no warning, and SE rep has already said right here in this thread there was no problem with notification emails. That leaves either a whole bunch of people lying/trolling, or FFXIV having a legitimate and disastrous bug with an ongoing investigation. Not one or two people.

Not receiving an e-mail is not the same thing as an e-mail not being sent. Bayohne said e-mails were sent. Anything after that is out of their hands. That's why they say to make sure you don't have some kind of spam filter that's preventing you from receiving it.

There are multiple reasons a person might not be receiving their e-mail. They haven't updated their e-mail address, they entered the wrong one, it's going to some kind of junk folder, it's getting caught in a spam filter, etc.. Sure, there could be a problem with e-mail notifications, but it's still quite likely that those e-mails were sent and simply not received.


And as far as post history of people posting about this issue, I don't think the first person who posted this issue is very credible. As I implied in my first post in this thread, I actually don't think they're even subscribed to the game. I have no proof of that, but I think it's quite likely.

[Krojack]

Calm down, miqo'te.

I said I've never seen the issue, I've never experienced it, none of my friends have experienced it and it's never come up on my server at all.
I don't need to browse every board ever to be able to give my opinion, do I?


Why is everyone so angry all the time.

It's a fact that there are several post all over the place with people's showing responses from SE about losing their house. Facts are facts and you can't ignore them and say "oh it's trolling". It's like not getting educated about Earth and space and when people say the Earth is round you just say "I've never seen or heard of this before. Must be trolling"

[Jijifli]

On top of this you have to rule out all the people that said it was definitely under 45 days ago and that there was no warning, and SE rep has already said right here in this thread there was no problem with notification emails. That leaves either a whole bunch of people lying/trolling, or FFXIV having a legitimate and disastrous bug with an ongoing investigation. Not one or two people.

Sometimes e-mails get eaten up half way to the location. It happens and is nothing the sender controls. I've had plenty of cases where emails didn't actually get sent to me, which caused issues such as verification of accounts, or losing important information for something.

As Momomi already put it, they were SENT, but that doesn't mean they were RECIEVED. It is also possible these mails could be sent to spam too, meaning you wouldn't get alerted unless you went out of your way into the spam folder to check. That case though is, again, nothing Square technically can control. Least I don't think. Things get put in spam if your email registers the mail as being sent to too many people I think.