PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[nranola]

Greetings everyone,

Apologies for the delay in sharing a response regarding this matter.

From our investigations, we have not found cases where housing demolition warning emails were not sent to users who were approaching an estate demolition deadline. To ensure that important notifications such as these are received, we ask you to confirm that your email address is up to date in your Square Enix account settings.

However, if you feel there was an issue regarding your estate being demolished erroneously then it is imperative that you submit a detailed bug report (either via the official forum, (NA) Support Center/(EU) Support Centre, or an in-game GM call) so that the team can do a thorough investigation. We would need information from those affected directly to ensure we gather as much pertinent information as possible.

Hello Bayohne, thank you very much for the response.

There have been two kinds of reports that we have been seeing posted on reddit and the official forums: 1) Cases of houses being demolished prematurely, 2) Cases of the demolition timer being triggered earlier than scheduled. May I ask what kind of information proves to be most useful for the devs to verify these cases? Particularly for players whose houses have already been demolished, I believe there's not much evidence that they can provide after the fact apart from dates (or approximate dates) of when then they last entered the house and when the house was demolished (or when they first noticed it being demolished). Will this be enough information for the devs to go by to be able to investigate thoroughly?

I believe that the more information we have on what would help the devs look into this matter best, the better we'll be equipped to inform the playerbase on what steps to take. I think I speak for every homeowner here that the prospect of this bug existing is a big concern for all of us and we'd like to do what we can to help the process along.

[Catwho]

One of the issues that you can consider passing along to the dev team, even if this bug turns out to be a not-bug, is that the Housing Demolition Timer does not indicate which estate is due for demolition. Everyone is working under the assumption that the timer shows their personal house, when in at least one case it has been the house of someone to which they are a resident with access, but not the owner.

Perhaps simply displaying the location of the estate that is due for demolition next to the timer will clear up this confusion? For example, if I saw a Shirogane location with the timer, I would automatically know it's not my FC house or personal house. (And also know which friend I need to poke with a stick to get online ASAP.)

[InkstainedGwyn]

One of the issues that you can consider passing along to the dev team, even if this bug turns out to be a not-bug, is that the Housing Demolition Timer does not indicate which estate is due for demolition. Everyone is working under the assumption that the timer shows their personal house, when in at least one case it has been the house of someone to which they are a resident with access, but not the owner.

Perhaps simply displaying the location of the estate that is due for demolition next to the timer will clear up this confusion? For example, if I saw a Shirogane location with the timer, I would automatically know it's not my FC house or personal house. (And also know which friend I need to poke with a stick to get online ASAP.)

Having it show the same information as the teleport log would be great.

[MomomiMomi]

One of the issues that you can consider passing along to the dev team, even if this bug turns out to be a not-bug, is that the Housing Demolition Timer does not indicate which estate is due for demolition. Everyone is working under the assumption that the timer shows their personal house, when in at least one case it has been the house of someone to which they are a resident with access, but not the owner.

Perhaps simply displaying the location of the estate that is due for demolition next to the timer will clear up this confusion? For example, if I saw a Shirogane location with the timer, I would automatically know it's not my FC house or personal house. (And also know which friend I need to poke with a stick to get online ASAP.)

It does say which house is being demolished.

Here is a house that you yourself own being demolished:



Here is a house you're a tenant of being demolished:




A lot of the confusion is coming from people not understanding that it can show a house you're a tenant of, not just your own house, and further, not reading that it says "shared estate" right there.

[InkstainedGwyn]

It does say which house is being demolished.

A lot of the confusion is coming from people not understanding that it can show a house you're a tenant of, not just your own house, and further, not reading that it says "shared estate" right there.

For people who are tenants of more than one estate, however, it's still confusing. Just giving the address as the teleport log has it shouldn't be too hard, and would be clearer. Clarity is always better when you're dealing with something that will be used by thousands of people.

[Luxyn]

Thank you for taking the time to talk to us Bayohne. =) I would also like to suggest the timer always be visible, not only when the estate is close to demolition so that it is easier to keep track of.

And, while it may be a subject of debate, I would like to at least put my own personal feedback that I think the timer is too short at 45 days and for it to be lengthened to 90 days ideally, or at least 60, because it would help those of us who want to take breaks to play other games once we've finished what a current major patch has to offer. I thank you all a lot for listening to our feedback regardless of whether or not the suggestions be implemented.

[Dio_Tiferet]

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

[ExKage]

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

When did you last enter your house?

[Riardon]

Just found out that i also lost my house i had a medium plot in the goblet on Phoenix hope it will be recovered.

This "Me too" post doesn't offer anything except from more water in the rumour mill.
Fill in the bug report and submit it to SE.
Also take screenshots of everything concerning this bug from in game logs and screenshots to mails and support conversations.

[Jijifli]

I want to make a bonus note here.

The more information on when you last went into your house, the better. If you know you were just in it last night, at say roughly 8 pm, tell them that. That way, for the logs Erys mentions, they know where to look. Try to make Sqaure's job finding it as easy as possible so they can fix it, should there actually be an issue with houses vanishing.