Gil suddenly gone while charater is logged in WITH auth token

[Laelipoo]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 14 Aug 2018 around 11 am EDT (utc-4)
Frequency: Once
World name: Goblin
Character name: Ellandra Aborus
Retainer name:
NPC name:
Monster name:
Class/Level: 53 botanist
Party or solo: solo
In-game time: around midnight
Area and coordinates: Mist 10x10
Housing:
Steps:
1. Teleported into Mist
2. Asked for melds from FC mate, but did not click reward (that we know of)
3. All gil suddenly gone

I just need someone to tell me if I DID somehow send all of my gil to a friend or if this is truly a bug. I lost around 460k. I asked Effion Zabi to meld materia for me.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number: X1

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jenni\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS GU501GM.303
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16234.922MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18666.922MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.190GB SYSTEM_FREEDISC_SPACE 68.506GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 896.821GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8117.461 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ca7823ebd21160c9\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ca7823ebd21160c9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ca7823ebd21160c9\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ca7823ebd21160c9\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14169 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_bc9ab36107a3d531\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_bc9ab36107a3d531\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_bc9ab36107a3d531\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_bc9ab36107a3d531\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9811
SYSTEM_GRAPHICS_DRIVER_DATE 5/31/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F4672F01-9E1A-436C-AA38-864C6190F082}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8403
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/20/2018 00:00:00
SYSTEM_SOUND Speakers (Turtle Beach P11 Headset)
SYSTEM_SOUND_DEVICE_ID {92FCE39B-05DE-40F4-B8B8-11B9EC4EFF36}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F363470-770C-11E8-8001444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F365B80-770C-11E8-8002444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F368290-770C-11E8-8003444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3D99600-7712-11E8-800B444553540000}
SYSTEM_INPUT_NAME EVGA TORQ X3L Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F368290-770C-11E8-8004444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3D96EF0-7712-11E8-800A444553540000}
SYSTEM_INPUT_NAME EVGA TORQ X3L Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F368290-770C-11E8-8005444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3D99600-7712-11E8-800C444553540000}
SYSTEM_INPUT_NAME EVGA TORQ X3L Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3D9BD10-7712-11E8-800D444553540000}
SYSTEM_INPUT_NAME EVGA TORQ X3L Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3D9BD10-7712-11E8-800E444553540000}
SYSTEM_INPUT_NAME EVGA TORQ X3L Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F3D9BD10-7712-11E8-800F444553540000}
SYSTEM_INPUT_NAME EVGA TORQ X3L Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F36D0B0-770C-11E8-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {52778A50-7713-11E8-8011444553540000}
SYSTEM_INPUT_NAME Turtle Beach P11 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
FINAL FANTASY XIV
#general_chat - Discord
ASUS_Check
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

GameFirst V
Steam
Intel(R) Wireless Bluetooth(R)
AURA Service
T7 Wired Gaming Mouse driver v1.0.5
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel® PROSet/Wireless Software
XSplit Gamecaster
GameFirst V
ROG Aura Core Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
USB Charger Plus Service
ASUS GiftBox Service
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
EVGA Unleash_Mouse Tuning Utility
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
Thunderbolt™ Software
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
AURA Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
WinFlash
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Apple Software Update
ASUS Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Asus Sonic Radar 3
ASUS Hello
ASUS Check Device
Apple Application Support (32-bit)
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
ASUS AURA Display Component
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Asus Sonic Studio 3
7-Zip 18.05 (x64)
GIMP 2.10.2
Mozilla Firefox 61.0.2 (x64 en-US)
Mozilla Maintenance Service
FINAL FANTASY XIV Online
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Asus AudioCaptureNotificationConfigurator
Asus SonicRadar3Setup
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Rapid Storage Technology
Asus ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Asus ApoDispatchConfigurator
Intel(R) Management Engine Driver
Asus SonicStudio3Setup
Bonjour
iCloud
Asus NahimicSettingsConfigurator
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
TI Power Delivery Driver TPS65982D
Intel(R) Serial IO
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Asus SonicMapperConfigurator
Asus DeviceRoutingConfigurator
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 398.11
NVIDIA GeForce Experience 3.14.1.48
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.1.48
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Intel(R) PRO/Wireless Driver
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
ROG Gaming Center
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Apple Application Support (64-bit)
Asus ProfileSwitcherCleanup
Intel® PROSet/Wireless WiFi Software
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS GiftBox Service\GiftBox.Agent.exe 00000F00
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00001B08
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 00002B6C
C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleFirefoxHost.exe 000022D4
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00001E7C
C:\Program Files (x86)\EVGA\EVGA Unleash_Mouse Tuning Utility\TORQ\Device\X3L\X3LHID.exe 000033C8
C:\Program Files (x86)\EVGA\EVGA Unleash_Mouse Tuning Utility\TORQ\Device\X3\X3HID.exe 00003214
C:\Program Files (x86)\EVGA\EVGA Unleash_Mouse Tuning Utility\TORQ\Device\X5L\X5LHID.exe 000007D8
C:\Program Files (x86)\EVGA\EVGA Unleash_Mouse Tuning Utility\TORQ\Device\X5\X5HID.exe 000033D0
C:\Program Files (x86)\EVGA\EVGA Unleash_Mouse Tuning Utility\TORQ\trayicon.exe 000034BC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002410
C:\Program Files\Mozilla Firefox\firefox.exe 00000CF8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002928
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001BA4
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000034FC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000034F4
C:\Program Files\Windows Defender\MSASCuiL.exe 00002FBC
C:\Program Files\WindowsApps\B9ECED6F.ASUSBatteryHealthCharging_1.0.8.0_x86__qmba6cd70vzyy\ASUS Battery Health Charging\BhcMgr.exe 00003110
C:\Program Files\WindowsApps\B9ECED6F.ASUSKeyboardHotkeys_1.0.6.0_x86__qmba6cd70vzyy\ATK Package\HControl.exe 0000319C
C:\Program Files\WindowsApps\B9ECED6F.ROGAuraCore_2.1.23.0_x86__qmba6cd70vzyy\AuraListen.exe 00003164
C:\Program Files\WindowsApps\B9ECED6F.ROGGameVisual_1.0.11.0_x64__qmba6cd70vzyy\ACMON.exe 0000336C
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00002CD4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18051.18420.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001CE0
C:\Users\jenni\AppData\Local\Discord\app-0.0.301\Discord.exe 00000328
C:\Users\jenni\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001B00
C:\WINDOWS\Explorer.EXE 00000C24
C:\WINDOWS\System32\DriverStore\FileRepository\atkwmiacpiio.inf_amd64_a5cf007e1dac78ef\AsMonStartupTask64.exe 00000ED4
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ca7823ebd21160c9\igfxEM.exe 000015A4
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_ca7823ebd21160c9\igfxext.exe 000033EC
C:\WINDOWS\system32\DllHost.exe 00003098
C:\WINDOWS\system32\SettingSyncHost.exe 00002A8C
C:\WINDOWS\system32\conhost.exe 0000241C
C:\Windows\System32\GameBarPresenceWriter.exe 00002144
C:\Windows\System32\RuntimeBroker.exe 0000240C
C:\Windows\System32\smartscreen.exe 00002AA8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002580
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F04
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E18
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003810
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003998
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe 000034D4
c:\windows\system32\sihost.exe 00000B90
c:\windows\system32\svchost.exe 000013AC
c:\windows\system32\taskhostw.exe 00000CB4


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: ASUS ROG
Laptop Model Number: GU501GM 15.6

[Sonnokoth]

Hello Laelipoo,

Thank you for posting about the issue you are having regarding gil disappearing, based on the information provided, we were unable to successfully investigate you concern. If you are still having this issue, please submit a new thread with it, so we may further investigate this issue for you.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team