error code 17 when trying to log into character

[Reynaud]

I think my character is stuck in limbo, can it be moved to the Kugane Aetheryte Plaza?

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 08/08/2018 18:30 EST
Frequency: Continuously
World name: Hyperion
Character name: Reynaud Vergellione
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: BRD70
Party or solo: solo
In-game time: Do not remember
Area and coordinates: Kugane, by Monster Hunter event Quest giver
Housing: N/A
Steps:
1. Accepted Quest, next step is to go to Reunion in the Azim Steppe
2. Attempted to Teleport to Reunion
3. Game Crashes with "An unexpected error has occurred. Exiting FFXIV.(17)"
4. further attempts to log in met with same error after selecting my character. Another character on same account and same server is not affected.

Connection Specs
- Verizon Wireless Fiber
- Modem maker/model number: Fios Quantum Gateway

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release_svc_escrow.180502-1908)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.430MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.973GB SYSTEM_FREEDISC_SPACE 283.230GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 574.633GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8086.000 MB

Gamepad Manufacturer: Sony
Gamepad Model Name: Dualshock 4
Gamepad Part Number: CUH-ZCT1U

Browser Information
- Name and version of the browser currently in-use: Google Chrome 68
- Internet Explorer Version: Edge/11

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If this is only affecting one character, you may want to try deleting the files in the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV), then restarting the game.

Can you provide a full Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Reynaud]

I failed to mention that I have already removed the Final Fantasy XIV folder from my documents, it was a suggestion I had found on another site when researching the error myself. I double checked to see if time might help, it did not.

Here is the full system report:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[USERNAME]\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release_svc_escrow.180502-1908)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/14/16 20:56:25 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.430MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18765.430MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.973GB SYSTEM_FREEDISC_SPACE 281.232GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 574.633GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.715 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CAE6ACA9-4F1C-4924-988F-B9FDA1013FF7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4EC0ECE4-821F-4462-AB07-7A9AE82893D8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7A126491-FD94-479A-94BA-6781E356D9F6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/22/2016 00:00:00
SYSTEM_SOUND DELL U2410-8 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FB00CF30-40B2-4954-8A28-C11BDD90A904}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/27/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C89B4010-EBAF-11E5-8002444553540000}
SYSTEM_INPUT_NAME Cordless Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C89B6720-EBAF-11E5-8003444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C89B8E30-EBAF-11E5-8004444553540000}
SYSTEM_INPUT_NAME Cordless Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C89B8E30-EBAF-11E5-8005444553540000}
SYSTEM_INPUT_NAME Cordless Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C89BB540-EBAF-11E5-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C89BB540-EBAF-11E5-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {45766B90-D918-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {681F5B00-926F-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6821CC00-926F-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6822B660-926F-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6823A0C0-926F-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68248B20-926F-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

ApCent
7 Sidebar
FFXIVLauncher
error code 17 when trying to log into character - Google Chrome
Calculator
Calculator ‎- Calculator
RocketDock


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Audacity 2.1.2
Avast Free Antivirus
Adobe Community Help
Adobe Media Player
Crysis
Crysis 2
Crysis Warhead
Crysis WARHEAD(R)
Crysis WARHEAD(R) Patch
Crysis Wars(R)
Crysis Wars(R) Patch
CrystalDiskInfo 6.7.5
Deluge 1.3.15
Express Rip CD Ripper Software
GameStop App
Google Chrome
ImgBurn
GigabyteFirmwareUpdateUtility
ON_OFF Charge 2 B15.0709.1
PlatformPowerManagement
EasyTune
EasyTuneEngineService
SIV
APP Center
Ambient LED
@BIOS B15.0713.1
Fast Boot
Security Update for CAPICOM (KB931906)
LAME v3.99.3 (for Windows)
LAV Filters 0.68.1
Master of Orion
Master of Orion II
Mp3tag v2.80
NVIDIA Stereoscopic 3D Driver
PunkBuster Services
RocketDock 1.3.5
Sins of a Solar Empire
Sins of a Solar Empire - Entrenchment
Steam
Castle Crashers
Strike Suit Zero
South Park™: The Stick of Truth™
Deadpool
HAWKEN
Fort Meow
Portal
Supreme Commander 2
The Purring Quest
Team Fortress 2
Borderlands 2
Portal 2
TeamViewer 13
KMPlayer (remove only)
Windows Live Essentials
Windows Live UX Platform
InputMapper
Microsoft_VC90_ATL_x86
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
IPTInstaller
LWS Pictures And Video
Microsoft_VC90_CRT_x86
Adobe Community Help
Security Update for CAPICOM (KB931906)
Microsoft_VC80_ATL_x86
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CameraHelperMsi
Adobe Photoshop CS5
LWS Help_main
LWS Twitter
MechWarrior Online
GigabyteFirmwareUpdateUtility
Windows Live Photo Common
LWS YouTube Plugin
UE4 Prerequisites (x64)
FINAL FANTASY XIV - A Realm Reborn
LogMeIn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Sound Blaster X-Fi MB3
Movie Maker
erLT
Crysis Wars(R) Patch
Microsoft ASP.NET MVC 4 Runtime
Spybot Anti-Beacon
Windows Live Communications Platform
Stopping Plex
8GadgetPack
Google Update Helper
Microsoft_VC90_MFC_x86
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
ON_OFF Charge 2 B15.0709.1
Auto Screenshot Maker 3.0
LWS Gallery
Microsoft Visual C++ 2005 Redistributable
LWS Motion Detection
Crysis WARHEAD(R)
PlatformPowerManagement
EasyTune
Adobe Lightroom
LWS Launcher
LWS Webcam Software
MSVCRT
MSVCRT110
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft_VC80_CRT_x86
EasyTuneEngineService
Crysis WARHEAD(R) Patch
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
MechWarrior Online
Brother MFL-Pro Suite MFC-J825DW
Adobe AIR
PDF Settings CS5
Google Drive
SIV
APP Center
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
Plex Media Server
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Ambient LED
MWO Portal
Disk Drill 2.0.0.323
Intel(R) Chipset Device Software
Photo Gallery
@BIOS B15.0713.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Photo Common
LogMeIn Client
Windows Live SOXE
Windows Live SOXE Definitions
Microsoft_VC80_MFC_x86
Logitech Webcam Software
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft_VC80_MFCLOC_x86
Movie Maker
Adobe Media Player
D3DX10
Plex Media Server
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
GameStop App
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
HDD Guardian 0.7.1
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Fast Boot
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
LWS Facebook
RSI Launcher 1.0.1
CCleaner
CPUID CPU-Z 1.76
CPUID HWMonitor 1.29
Logitech Gaming Software 8.96
Memory Cleaner 2.60
Microsoft Office 365 - en-us
Logitech SetPoint 6.67
Cuphead
DOOM
EVERSPACE™
Stardew Valley
TeamSpeak 3 Client
VLC media player
Vulkan Run Time Libraries 1.0.61.0
WinRAR 5.31 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Core Temp 1.12.1
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft_VC80_MFCLOC_x86_x64
Intel(R) Rapid Storage Technology
Malwarebytes version 3.3.1.2183
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft_VC80_CRT_x86_x64
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Paragon Hard Disk Manager™ 14 Premium Edition
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft_VC90_ATL_x86_x64
ZAR X
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft_VC80_ATL_x86_x64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft_VC90_CRT_x86_x64
Microsoft Application Error Reporting
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Intel(R) Management Engine Components
Microsoft_VC90_MFC_x86_x64
Synergy (64-bit)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.13
NVIDIA Control Panel 388.13
NVIDIA Graphics Driver 388.13
NVIDIA GeForce Experience 3.10.0.95
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 29.1.0.0
NVIDIA PhysX System Software 9.16.0318
NVIDIA Update 29.1.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.10.0.95
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Microsoft_VC80_MFC_x86_x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017
MSVCRT110_amd64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe 00001BFC
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe 00000F58
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe 00001060
C:\Program Files (x86)\Creative\Sound Blaster X-Fi MB3\Sound Blaster X-Fi MB3\SBXFIMB3.exe 00003488
C:\Program Files (x86)\CrystalDiskInfo\DiskInfo.exe 00003B38
C:\Program Files (x86)\GIGABYTE\AppCenter\ApCent.exe 00002220
C:\Program Files (x86)\GIGABYTE\SIV\thermald.exe 000026D4
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 000019C0
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe 000026B8
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 00000464
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00000A58
C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE 00002A04
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A78
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002850
C:\Program Files (x86)\RocketDock\RocketDock.exe 00003050
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00016158
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000238C
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 00003A68
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002018
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE 00002ECC
C:\Program Files\Core Temp\Core Temp.exe 00001810
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000033D0
C:\Program Files\Internet Explorer\iexplore.exe 00001BD4
C:\Program Files\Logitech Gaming Software\LCore.exe 00000568
C:\Program Files\Logitech\SetPointP\SetPoint.exe 000017CC
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002FC8
C:\Program Files\Windows Defender\MSASCuiL.exe 00002E4C
C:\Program Files\Windows Sidebar\sidebar.exe 000037D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002BEC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1804.911.0_x64__8wekyb3d8bbwe\Calculator.exe 00004644
C:\Users\[USERNAME]\AppData\Local\Discord\app-0.0.301\Discord.exe 00003820
C:\Users\[USERNAME]\AppData\Roaming\KoshyJohn.com\MemClean\MemClean.exe 00003438
C:\Users\[USERNAME]\Desktop\boraypower\BorayPOWer.exe 00003470
C:\WINDOWS\Explorer.EXE 00001B4C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000C274
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E10
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004350
C:\WINDOWS\system32\DllHost.exe 000023BC
C:\WINDOWS\system32\SearchFilterHost.exe 00015E68
C:\WINDOWS\system32\SettingSyncHost.exe 00001388
C:\WINDOWS\system32\backgroundTaskHost.exe 000163B8
C:\WINDOWS\system32\conhost.exe 00002888
C:\WINDOWS\system32\ctfmon.exe 00001A04
C:\WINDOWS\system32\wbem\unsecapp.exe 00000A5C
C:\Windows\System32\RuntimeBroker.exe 0000B818
C:\Windows\System32\rundll32.exe 00002ED4
C:\Windows\System32\smartscreen.exe 00015944
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00015EAC
D:\Program Files (x86)\Steam\Steam.exe 00002EC0
D:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00015224
c:\windows\system32\sihost.exe 00001628
c:\windows\system32\svchost.exe 00003D38
c:\windows\system32\taskhostw.exe 00001808

[Einmimiria]

Thank you for the update Reynaud.

If deleting the locally saved data didn't work, we can move onto some other troubleshooting. try some of the following:

Switch to DirectX 9 mode (select ‘Config’ from the launcher)

Update your graphics card drivers (according to your System Report, they are a little out of date)

Perform a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Once this is done, make sure to not run any unnecessary programs or overlays.

Set compatibility mode to Windows 7 (right click on the exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ariellendera]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.