Monster hunter broken

[Dricent]

So I am trying to do the monster hunter event and I am at the part in azimm stepp where you click and wait. My screen goes to black and I get the loading symbol in the lower right hand corner of the screen. It just stays on that screen forever. Only way to get out of it is to force close the game. I have no idea why it wont work

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This sounds like either a corrupted file or a connection issue. In that case, I'd suggest reinstalling the game. Make sure to delete the files in the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV) when reinstalling as well as these may be excluded from a standard reinstallation.

If it's a connection issue, make sure your anti-virus/firewall has the proper exceptions for Final Fantasy XIV. Also make sure that the following ports are open:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Your ISP may forward these ports for you.

If these do not resolve the issue, please reply back a system report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ariellendera]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.