Resistance token vendor crashing me!

[Ruru_Nayu]

As stated in the title the Resitance token Vendor is crashing me whenever i want to Redeem HQ tokens and giving me a fatal Direct x error.:/
(Error 11000002)

[Ariellendera]

Hello Ruru_Nayu, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Can you elaborate on the kind of issue you are having?

Please provide:

- Platform (PC, PS4, Mac)

- Type of connection (wired or wireless)

- Other programs running while the game is playing (if any)

- Everything you have tried to resolve the issue


Hope to be of assistance.

[Ruru_Nayu]

Hey there i am using a PC with wired connection. Not much else running besides my antivirus program and discord.
I've tried to reinstall the game, also have tried to lower the settings but nothing helped so far.

Thanks for your response!

[Ariellendera]

Hello Ruru_Nayu, Thank you for your response.

Please try the following suggestions:

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)
- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)

*To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.

**To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).


Hope to be of assistance.

[Ruru_Nayu]

I could get the gear i needed thanks!

[Einmimiria]

Thank you for the update Ruru_Nayu.

I'm glad you were able to resolve the issue. Please make a new thread if the issue returns. This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.