Stuck on Loading Screen after Character selction

[Coldfire]

I'm having almost the same problem except that I can load my character, chat window, menu fine except the buildings. Instead of loading the buildings, it's only a black screen. No problem with the connection either. I have uninstalled, delete config and the problem still exists

http://www.flickr.com/photos/7640202...in/photostream
http://www.flickr.com/photos/7640202...in/photostream

Trying to send an enquiry from the contact page many times and it keeps having error message saying 'Failed to send, There may be a technical problem'

Maybe you somehow "lagged" through the floor and are now stuck there. Did you try to teleport/return right after logging in? If you can't you should let the customer support try to reposition you.