Stuttering/jittery gameplay

[Marishi10]

I'm on Leviathan, and as of 7/26 I started experiencing very choppy gameplay as soon as I logged in. I haven't changed any graphics or display settings, and didn't do any driver updates either. Game ran smooth as silk prior to the issues starting to happen.

Is this a known issue? Result of a result hot fix that hasn't been posted?

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you recall anything changing or updating on your PC that coincides with this?

When you say "very choppy gameplay" are you referring to a lower frame rate or some kind of lag/latency?

Does this happen everywhere, or is it confined to a few areas?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Marishi10]

Thanks. Answers below:

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you recall anything changing or updating on your PC that coincides with this?
-The only thing I did was uninstall/reinstall drivers and software for my copier/scanner.

When you say "very choppy gameplay" are you referring to a lower frame rate or some kind of lag/latency?
-Much lower frame rate than usual, and latency issues. Just a delay in character actions after input, and choppy environment movement as well. Music isn't affected.

Does this happen everywhere, or is it confined to a few areas?
-I've only been in towns, but its everywhere in towns.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Default\Documents
FINAL FANTASY XIV - A Realm Reborn E:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride local.connectme.us;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/22/14 22:09:49 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8139.887MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9419.887MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.349GB SYSTEM_FREEDISC_SPACE 35.411GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 220.202GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B0)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4071.902 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4069.943 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0320995.inf_amd64_b17c65b77c4167f1\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320995.inf_amd64_b17c65b77c4167f1\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320995.inf_amd64_b17c65b77c4167f1\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320995.inf_amd64_b17c65b77c4167f1\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0793.1024
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 6 - BenQ GW2760HS (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {EE44E88D-2603-45F0-BA54-8B5B4C8ACE95}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7AA80A41-CD78-4944-998F-653A29225A5A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F88861FD-8813-4A21-BE83-B8BE381E628C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Stuttering/jittery gameplay - Google Chrome
Switch USB
Calculator
Calculator


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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\Google\Drive\GOOGLE~1.EXE 00002BB8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000980
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001C58
C:\Program Files\Canon\Canon MF Network Scan Utility\CNMFSUT6.EXE 000024D0
C:\Program Files\Google\Drive\googledrivesync.exe 00002670
C:\Program Files\Windows Defender\MSASCuiL.exe 00002414
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1806.1821.0_x64__8wekyb3d8bbwe\Calculator.exe 00001418
C:\WINDOWS\Explorer.EXE 00001948
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B28
C:\WINDOWS\system32\ApplicationFrameHost.exe 000019FC
C:\WINDOWS\system32\DllHost.exe 00002378
C:\WINDOWS\system32\SettingSyncHost.exe 00001EC4
C:\Windows\System32\RuntimeBroker.exe 00000858
C:\Windows\System32\smartscreen.exe 000016CC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001598
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002AE0
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000EB8
c:\windows\system32\sihost.exe 00001698
c:\windows\system32\svchost.exe 000028AC
c:\windows\system32\taskhostw.exe 00001754


We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ariellendera]

Hello Marishi10, Thank you for your response.

What is the exact name of your graphic card? The system report tells us the series but not the specific one.

Have you tried lowering your graphic settings? If so, does it have any effect?

Can you please try playing in DirectX9 mode, and do a clean boot.

*To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.

Hope to be of assistance.

[Marishi10]

Hi and thanks for continuing to look into this! I think I have it figured out though. I took apart my PC to clean out dust and realized that the thermal paste between my CPU and CPU fan had dried out, cracked and separated and the a few of the fan anchors had somehow become loose themselves. Fixed that up and now the jittering is gone, at least for the few seconds that I logged in and ran around my FC.

[Einmimiria]

Thank you for the update Marishi10.

Glad to hear that you were able to find the cause of the stuttering. If you run into the problem again, please don't hesitate to post again. We'll keep this thread open for a while just in case the issue returns.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ariellendera]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.