Satisfaction survey from SE, why?

[Nixxe]

Not from SE. Only from a different game i play. And yes, I checked it multiple times, it is SE. As for the slight mistake, my email is pretty damn random so I doubt you can make a mistake bad enough to end up with my email.

My main concern is that someone called SE claiming to be me, gave them my email, couldn't give any other information so they didn't remove my security so they can take my account. If this happened once, it can happen again, and they made end up with a newly hired person that DOES actually give away my account to someone else.

It didn't happen in the first place. You're getting yourself worked up over a standard customer service survey sent in response to your contacting the GM.

Here are the surveys I've received. Notice how all of them correspond to a GM ticket. They all say "agent" in them as well. It's just the generic term they use for any of their customer support staff.

[Crystal_Raven]

It didn't happen in the first place. You're getting yourself worked up over a standard customer service survey sent in response to your contacting the GM.

Here are the surveys I've received. Notice how all of them correspond to a GM ticket. They all say "agent" in them as well. It's just the generic term they use for any of their customer support staff.

Odd. Should've received way more in that case considering I reported some people here and there long before now...weird how I only received a survey now after all this time. Ah well, at least that answers that.

[KisaiTenshi]

Odd. Should've received way more in that case considering I reported some people here and there long before now...weird how I only received a survey now after all this time. Ah well, at least that answers that.

I have never, ever, received a survey, let alone a response from a GM just for reporting RMT bots, or reporting cheating (lists of bots). I don't expect them. So I suspect they only do this for reporting actual customer service issues (eg lost items), and account transfers.

Which I'll note that, surveys can get people fired. Always fill them out if you remember who you spoke to, because they are basically asking if the customer service agent solved your problem. If you don't know who you talked to, then just delete the survey. Most customer service agents would rather get no response than a wrong response. More to the point though, this might really be a generic SE customer support satisfaction survey, and they are sent randomly. (When I worked for the auction company, it was roughly 1 in 20 support contacts. When I worked for a different company, it was a lot closer to 1 in 8.)

Don't put too much stock into the actual free-form text fields though. They may get read by the agent, or the agent's supervisor, but unless you say something that suggests the agent themselves behaved poorly, the freeform text is generally ignored. This is because many people use customer service surveys as punching bags against the company. When I worked for the auction site, the surveys were sent out even for emails where we legally could not edit the outgoing response, and customers would ALWAYS write the crudest things in response to that.

[Nixxe]

You're way too suspicious. The fact that they're referred to as an "agent" by the survey does not imply it was a phone conversation. It's just a standard survey randomly sent after a player contacts customer support in some fashion and other game companies handle them that way as well.

[alimdia]

Agent = GM



Most of them I got them after sending a player report and being contacted by a GM.