[Suggestion] Account cleaning

[Rockette]

If after 6 years that guy is still swearing, getting account warnings, and raging in forums, I think the strike is well deserved.

I said his friend was raging, not him.

Really? You think a 6 year old SWEARING infraction should count towards a permanent ban of a legacy account the guy maintained, played and loved for 6 years? Swearing. Not at someone, just swearing in general.

Seriously? Are we "thinking of the children" here or some such.

[Sove92]

snip

The GM didn't escalate your request, a regular GM cannot make the decision to grant an exception.

Any GM can escalate any concern for review for an exception, and a player can always ask for an escalation. That being said, the GMs are well versed in the types of exceptions that may be granted, so a GM's reluctance to escalate is usually due to prolonging an investigation that has a low chance of being granted an exception. This is usually due to wanting to provide a customer with an immediate resolution instead of a resolution that may take time, depending on how quickly it can be reviewed and a response sent back to the customer to inform them of the results. Escalations can also be used by GMs to expedite contacts with customers, allowing a SGM or myself to review the concern for a final decision while letting them assist other customers quicker.

LGM Enkrateia

As for the lenience. During the ungarmax debacle, there was at least one person who had already received a 216h suspension + termination review. He received a second 216h for using ungarmax and was expected to get permabanned, but he wasn't terminated. You can find the story from reddit by looking for ungarmax related threads. Can't really say names on this forum.

[Remyogic]

No. Just no. This basically turns rules into suggestions.

If someone gets an infraction, they already have a "second chance" method. Buy a new game and account. Do the crime, pay the price.

[Bloodb]

played since beta 1.0 and beta 2.0, no warnings yet thank goodness but still...There should be a every 7 years of your account your strikes/item refund gets forgiven..yes yes?

[dotsforlife]

The second chance is them buying a new account/product key and not breaching ToS next time.

The past is the past, but it stays with you.

[Nightroad]

While I am a firm believer in that actions have consequences and you should be punished if you break the rules.

I do believe that the punishment should be in level of the crime committed and think SE might be a bit harsh in doling out permanent bans.

[Solarra]

For minor infractions like swearing it would make a lot of sense for the 'black mark' against the account to have a set lifespan after which it would be wiped from the slate.

[JunseiKei]

Been playing online games since 2001. Had only one strike (was Runescape, told a friend I knew a Moderator - someone reported me for saying I was a Moderator, which fell under impersonation. Got 8/10 strikes against the account (10 means you're banned), appealed it, pointing out in their own screenshot, you can clearly see me saying I know one, not I am one and completely got all of my strikes reversed).

Over the years, I've come to reason that if you do a lot of common sense things, you're never going to run into situations of being reprimanded. To me, it's really hard to gain strikes as it is. Forums are a little bit of a different story, especially on these forums, but still mostly true (specifically in the forums, it really looks like they take language in a much higher weight in game. Makes sense since swearing generally comes off as overtly aggressive, creates more problems and is typically not something viewed favorably on forums; the easy way to avoid this is to mind your language).

Generally, places ban accounts, not IPs. IPs are near impossible to enforce. Banned accounts just mean you can go and create another account if you really want to play the game.

A lot of the stuff, like one-time-item-restoration is a mistake made, I've learned from it kind of deal. You should really be more careful and there's a point in time when you just shouldn't have your hand held anymore and personal responsibility should take hold.

[Daniolaut]

You cheat/rmt, you're down for good. Period.

Who on earth said anything about cheating or RMT activity?

Did you even read the post?

I said item restoration/character restoration, and strikes against your account should deserve another option except “one time only” or “you said a curse word in chat or on the forums, 2 more in the history of ever and you’re out.”

That’s what I am talking about.

Period.

[Daniolaut]

Do the crime, pay the price.

So you’re saying having your child in your living room while you go cook, leaving the game on, and your kid deletes your character is a crime?

Or simply using adult words in chat as descriptors or simply saying a curse word as discriptors on the forums is also a crime and no one should ever be forgiven?

You are not aware some people just curse naturally and don’t ever intend it to be offensive? But claim it’s a crime?

Ok.