Switchable Graphics, stacktrace crash on game exit

[Einmimiria]

Thank you for the reply KisaiTenshi.

I can't verify whether the game is closing down the wrong display, however, I understand where you are coming from. It could be something along the lines of the laptop switching from the dedicated GPU to the iGPU on exit that crashes the game on exit. Integrated graphics aren't supported by the game after all.

When you tested on your desktop, I'm assuming that you had one monitor connected to the GPU and the other connected using the outputs via the motherboard, correct? Did you try to use fullscreen mode on the monitor connected to the iGPU? Did this cause the same crash?

Try to set your laptop to a high performance mode if you have not already. Additionally, go into the Nvidia Control Panel and find Final Fantasy XIV. You should be able to assign the GPU for the game. Select the 1050ti if it isn't already.

Did you get a chance to try any of the other suggestions listed above?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

Thank you for the reply KisaiTenshi.

I can't verify whether the game is closing down the wrong display, however, I understand where you are coming from. It could be something along the lines of the laptop switching from the dedicated GPU to the iGPU on exit that crashes the game on exit. Integrated graphics aren't supported by the game after all.

When you tested on your desktop, I'm assuming that you had one monitor connected to the GPU and the other connected using the outputs via the motherboard, correct? Did you try to use fullscreen mode on the monitor connected to the iGPU? Did this cause the same crash?

Try to set your laptop to a high performance mode if you have not already. Additionally, go into the Nvidia Control Panel and find Final Fantasy XIV. You should be able to assign the GPU for the game. Select the 1050ti if it isn't already.

Did you get a chance to try any of the other suggestions listed above?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi. So I tried to see if I could replicate this with my desktop and couldn't, though I may have uncovered a less-obvious issue in the process.

So you know how I said before that there was minimal latency, even if I dragged the FFXIV window to the iGPU? Well that's only half true it seems. For reference, the iGPU alone doesn't even do 15fps on the desktop at 1080p. So there's a 10fps loss between it. It's significant, but it's not going to break it.

iGPU:


Geforce 1080:


These are windowed at 1080p. It is not directly possible to full-screen the iGPU monitor when it's on the iGPU for obvious reasons. I do not typically operate the desktop in this manner, as whichever monitor isn't full screen is actually inaccessable, and the mouse isn't confined to the fullscreen window, so it causes interruptions to the game if the mouse drifts off to the other screen. This is only viable to use if windowed.

Anyway back to the laptop issue. It still crashes on exit. The first crash is exactly the same as before, however the callback stack on the second crash is different (since the game has updated since this thread was started)

ffxiv_dx11.exe+2B1B5E
ffxiv_dx11.exe+95824
ffxiv_dx11.exe+5CC65
USER32.dll+16CC1
USER32.dll+1699C
USER32.dll+20453
ntdll.dll+9DBC4
win32u.dll+23C4

oh... if I don't close that one, two more pop up, but they're identical

ffxiv_dx11.exe+5D432
USER32.dll+16CC1
USER32.dll+1699C
USER32.dll+2B85D
ntdll.dll+9DBC4
win32u.dll+10A4
USER32.dll+18633
USER32.dll+185C5

I strongly feel these additional popups are thread-exit crashes because it gets hung up on the first one that deals with kernelbase.dll+3A388, dxgi.dll and d3d11.dll. So if the kernelbase one can be rectified, these others should go away as well.