Broken Payment System for character

[Haru]

I have posted this thread in the Technical forum but it never received an official response. This is broken and needs to be fixed.

Broken Payment System for characters

If you have selected service option for 180 days and Character 1 it charges you for all 6 months. This is fine, but now for 1 month I want to activate a second character for 1 month but it will only allow me to activate it for 6 months?!

I should be able to pay for a 2nd character for 1 month at a time not be forced to pay for 6 months.

Also why are the payment amounts broken.

$3US is not the same as $3EU in fact $3EU = $4US so we get charged 25% extra for nothing.
Banks will accept payment in other currencies or at least work it on a fair exchange rate.


Please note that changing your service plan to "Monthly" will not allow you to then pay for a character for one month. It seems that if you have a service plan active your characters must be made available for the entire plan length. If that is the case why charge for the two separately.

This is getting on my nerves. I just want an extra character for one month but will be forced to pay for 6.

[RemVye]

Let me guess, they are pointing you to SE's legendary customer service department?

[Brigandier]

I have posted this thread in the Technical forum but it never received an official response. This is broken and needs to be fixed.

Broken Payment System for characters

If you have selected service option for 180 days and Character 1 it charges you for all 6 months. This is fine, but now for 1 month I want to activate a second character for 1 month but it will only allow me to activate it for 6 months?!

I should be able to pay for a 2nd character for 1 month at a time not be forced to pay for 6 months.

Also why are the payment amounts broken.

$3US is not the same as $3EU in fact $3EU = $4US so we get charged 25% extra for nothing.
Banks will accept payment in other currencies or at least work it on a fair exchange rate.


Please note that changing your service plan to "Monthly" will not allow you to then pay for a character for one month. It seems that if you have a service plan active your characters must be made available for the entire plan length. If that is the case why charge for the two separately.

This is getting on my nerves. I just want an extra character for one month but will be forced to pay for 6.

[Haru]

I guess not many other people find this a problem

[Conradus]

I guess not many other people find this a problem

It's an inconvenience, but, frankly, most places that offer extras on a subscription require you to get the extra over the same period as the subscription. It's also, in this case, a matter of less than five bucks. It's just not that big a deal.

[Haru]

It's an inconvenience, but, frankly, most places that offer extras on a subscription require you to get the extra over the same period as the subscription. It's also, in this case, a matter of less than five bucks. It's just not that big a deal.

$5 bucks? more like $27 since you have to pay the whole amount ($9 difference between $EU and $US).
I wouldn't mind if I could pay for the character for 1 month like I want.. but they want 6 months payment for it.