Unexpected Error Has Occured

[Einmimiria]

Thank you for the information Miesta.

Your system report seems to be missing some information. It doesn't list your CPU and it says you are using integrated graphics. Is this a laptop? if so, what kind do you have?

As for resolving the issue, try switching to DirectX 9 mode if you are not already using it.

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Miesta]

Thank you for the information Miesta.

Your system report seems to be missing some information. It doesn't list your CPU and it says you are using integrated graphics. Is this a laptop? if so, what kind do you have?

As for resolving the issue, try switching to DirectX 9 mode if you are not already using it.

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

yes it is a laptop. its an HP Pavilion 15-au020wm. I have tried switching to directX 9 but nothing helps. everything was fine and running smoothly before I finished heavensward. but once I accepted the quest to move on to the next area, that's when I hit this wall. I get the error every time. but ill try the clean boot option

edit: so tried to clean boot option. and going back to dx9. nothing. same error. its completely ruined me being able to play because I can not log in at all. im hoping that some dev will take pity on me and at least load my character to a different location but when I tried to contact support about it they were useless