Unexpected Error Has Occured

[Miesta]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\dllin\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU n/a
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS F.06
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8081.906MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13189.988MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 913.931GB SYSTEM_FREEDISC_SPACE 247.469GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 16.350GB SYSTEM_FREEDISC_SPACE 1.698GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 520
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4040.953 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki124164.inf_amd64_85b60d2b8c3af983\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124164.inf_amd64_85b60d2b8c3af983\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124164.inf_amd64_85b60d2b8c3af983\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124164.inf_amd64_85b60d2b8c3af983\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4749
SYSTEM_GRAPHICS_DRIVER_DATE 7/23/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/HP (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4A115E80-15F8-481B-BC12-C0AE8B539B67}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7770
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/15/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD9FD540-668D-11E7-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
New tab and 7 more pages ‎- Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Movies & TV
Movies & TV
Microsoft Edge
Microsoft Edge
Microsoft Edge
Netflix
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Netflix
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 30 NPAPI
Adobe Shockwave Player 12.1
Aura Kingdom version 1
Blizzard App
Dungeons & Dragons Online v2600.0045.9717.4070
BlueStacks App Player
Diablo III
Digimon Masters
Google Chrome
Hearthstone
Heroes of the Storm
CyberLink PowerDirector 12
League of Legends
League Displays
Mozilla Firefox 55.0.3 (x86 en-US)
NCSOFT Game Launcher
PBE
PCSX2 - Playstation 2 Emulator
Steam
TwinSaga version 1
WildTangent Games
World of Warcraft
World of Warcraft Beta
World of Warcraft Public Test
Regency Solitaire
Azkend 2: The World Beneath
Rush Hour! Gas Station
Sky High Farm
Entwined: The Perfect Murder
Manor Memoirs Collector's Edition
Imperial Island: Birth of an Empire
Little Boy: Walter's Scooter
Home Makeover
Plagiarii
PuppetShow: Return to Joyville
Pyro Jump
12 Labours of Hercules III: Girl Power
Jewel Match Snowscapes
Lost Souls: Timeless Fables Collector's Edition
Tasty Blue
Magic Heroes: Save Our Park
Polar Bowler 1st Frame
The Far Kingdoms
Awakening: The Dreamless Castle
Hoyle Illusions Mahjongg
Delicious: Emily's Wonder Wedding Premium Edition
Runefall
Barn Yarn Collector's Edition
IGT Slots Fire Rubies
Green City: Go South
Intel(R) Wireless Bluetooth(R)
Intel® Driver & Support Assistant
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox 25 GB
Dropbox Update Helper
HP System Event Utility
HP CoolSense
HP Customer Experience Enhancements
TERA
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
. . .
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506
Intel(R) Trusted Connect Services Client
univcredist
Update Installer for WildTangent Games App
PokeOne version 0.49
CyberLink Power Media Player 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HiPatch
Smite
Hi-Rez Studios Authenticate and Update Service
UpdateAssistant
Realtek Card Reader
En Masse Launcher
HP Support Solutions Framework
Google Update Helper
swMSM
Facebook Gameroom 1.11.6549.23876
HP Recovery Manager
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506
WildTangent Games App for HP
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
HP Support Assistant
Warframe
WildTangent ShortcutProvider
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
HP ePrint SW
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
PS4 Remote Play
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Intel(R) WiDi Software Asset Manager
Blackboard Collaborate Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Aion
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Black Desert Online
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
HP 3D DriveGuard
Windows 10 Upgrade Assistant
Twitch
Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816
HP ePrint SW
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
League of Legends
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Guild Wars 2
HP Welcome
HP Documentation
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Path of Exile
Aura Kingdom
FINAL FANTASY XIV Online
MOBIUS FINAL FANTASY
Black Desert Online
Synaptics ClickPad Driver
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.42.0
WinRAR 5.50 (64-bit)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23026
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Avast SecureLine
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
HP ePrint SW
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Energy Star
Intel(R) PRO/Wireless Driver
Intel(R) WiDi
Microsoft Visual C++ 2005 Redistributable (x64)
Bonjour
DisableMSDefender
HP ePrint SW
HP ePrint SW
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
. .
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23026
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
HP Registration Service
Microsoft VC++ redistributables repacked.
CyberLink PowerDirector 12
Intel(R) Management Engine Driver
HP Touchpoint Analytics Client
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
HP ePrint SW
KB4023057


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE 00001C64
C:\Program Files (x86)\HP\HP CoolSense\CoolSense.exe 00002BCC
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 00002C98
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe 00002CDC
C:\Program Files (x86)\Steam\Steam.exe 00001250
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000045E8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003524
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001694
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000C9C
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00000CF4
C:\Program Files\Windows Defender\MSASCuiL.exe 00000E28
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.10314.31700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 000020B8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002020
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18051.18420.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003B7C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11806.1001.21.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000023B4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18061.13911.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001C20
C:\Users\dllin\AppData\Local\Discord\app-0.0.301\Discord.exe 0000272C
C:\Users\dllin\AppData\Local\Microsoft\OneDrive\18.111.0603.0006\FileCoAuth.exe 0000118C
C:\Users\dllin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000004D8
C:\Users\dllin\OneDrive\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00002290
C:\WINDOWS\Explorer.EXE 000001C0
C:\WINDOWS\System32\DriverStore\FileRepository\ki124164.inf_amd64_85b60d2b8c3af983\igfxEM.exe 00001C18
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000D8C
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 000014AC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001FE8
C:\WINDOWS\system32\DllHost.exe 000028E4
C:\WINDOWS\system32\SearchFilterHost.exe 00001AD4
C:\WINDOWS\system32\SettingSyncHost.exe 000027CC
C:\WINDOWS\system32\backgroundTaskHost.exe 00001C58
C:\WINDOWS\system32\browser_broker.exe 00002384
C:\WINDOWS\system32\ctfmon.exe 00001650
C:\WINDOWS\system32\wwahost.exe 000008BC
C:\Windows\System32\RuntimeBroker.exe 00003644
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00001FD4
C:\Windows\System32\smartscreen.exe 000009D4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000024CC
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001C98
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 0000492C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002038
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DCC
c:\windows\system32\sihost.exe 0000124C
c:\windows\system32\svchost.exe 000029D4
c:\windows\system32\taskhostw.exe 00003E20

[Einmimiria]

Thank you for the information Miesta.

Your system report seems to be missing some information. It doesn't list your CPU and it says you are using integrated graphics. Is this a laptop? if so, what kind do you have?

As for resolving the issue, try switching to DirectX 9 mode if you are not already using it.

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Miesta]

Thank you for the information Miesta.

Your system report seems to be missing some information. It doesn't list your CPU and it says you are using integrated graphics. Is this a laptop? if so, what kind do you have?

As for resolving the issue, try switching to DirectX 9 mode if you are not already using it.

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

yes it is a laptop. its an HP Pavilion 15-au020wm. I have tried switching to directX 9 but nothing helps. everything was fine and running smoothly before I finished heavensward. but once I accepted the quest to move on to the next area, that's when I hit this wall. I get the error every time. but ill try the clean boot option

edit: so tried to clean boot option. and going back to dx9. nothing. same error. its completely ruined me being able to play because I can not log in at all. im hoping that some dev will take pity on me and at least load my character to a different location but when I tried to contact support about it they were useless