Unexpected Error Has Occured

[Aelio]

I finally finished my HS story and finally was able to start SB. but when I started the quest and proceeded to the load screen, it will load for about 1 min and then give me the same error. ive tried putting in a support ticket (8623996) and all I keep being told is "We understand you may be having some difficulties and we are glad you reached out to us for assistance. We have reviewed the details you have provided and we have determined that you will need to seek technical assistance from our Support Center team to resolve the matter.

In order to open a ticket with our Support Center, please visit http://support.na.square-enix.com, and choose FINAL FANTASY XIV. You can search for possible resolutions in the Knowledge Base, or click on Contact Us to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution."

ive been told this 3 or 4 times now and im so frustrated right now that I uninstalled the game because if I cant get help from support then I have no reason to play the game anymore. and this is my last resort. ive tried reddit as well. one response out of 1300 views. ive uninstalled, looked at driver updates (no updates at all). nothing helps

It is comforting to know I'm not the only dealing with this issue, although I knew I wasn't given the amount of results that are returned when you google "ffxiv unexpected error has occurred". This issue didn't just start yesterday either, it has been an issue for quite some time now and there is still no real solution to it. Thank you for sharing your experience with this matter and for posting the link to the support center, I will give that a go as well although I doubt I will have any more luck than you have had thus far. I've contacted support myself about other issues and I too am given very generic responses. It is sad, as a paying customer, to receive this lack of support and for an error that prevents people from playing the game to go on unresolved for as long as it has. All a failing program does is take up space on a hard drive, what other choice do you have but to uninstall it? The game is good but I don't understand why this issue has not yet been resolved. If completely reformatting your computer, installing latest drivers etc. doesn't fix the issue, there is a problem with the game itself. I have no issues playing anything else, this is a fairly modern gaming laptop with an i7 processor, there is no reason this should be happening.

Edit: I submitted a ticket as well now, ticket#: 8628444

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'd like to get some more information regarding your issue:

When did this start happening? Did anything change/update on your PC that coincides with this?

This only happens when exiting the game now, correct? So you have no issues playing? Previously, did it occur during gameplay?

When you reinstalled the game, did you delete the FFXIV files in the My Documents > My Games folder? This can often be missed when reinstalling the game.

Have you tried reverting back to an older graphics driver that you know doesn't have this problem?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' I'd like to get this information from both of you as it might help find a solution.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!