Unexpected Error Has Occured

[Miesta]

Thank you for the information Miesta.

Your system report seems to be missing some information. It doesn't list your CPU and it says you are using integrated graphics. Is this a laptop? if so, what kind do you have?

As for resolving the issue, try switching to DirectX 9 mode if you are not already using it.

You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

yes it is a laptop. its an HP Pavilion 15-au020wm. I have tried switching to directX 9 but nothing helps. everything was fine and running smoothly before I finished heavensward. but once I accepted the quest to move on to the next area, that's when I hit this wall. I get the error every time. but ill try the clean boot option

edit: so tried to clean boot option. and going back to dx9. nothing. same error. its completely ruined me being able to play because I can not log in at all. im hoping that some dev will take pity on me and at least load my character to a different location but when I tried to contact support about it they were useless

[Ariellendera]

Hello Miesta, Thank you for your response.

I would suggest creating a bug report.

Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

World:
World where the issue occurred.

Character Name:
Which character did the issue occur with?

Retainer Name:
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Housing:
Housing area, ward, and plot where the issue occurred.
*If the issue is not related to housing, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the

Hope to be of assistance.

[Ariellendera]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.