90002, disconects... the usual stuff

[Lainn]

I´ve been playing since HW, and just now in SB ive been having this issue like once a month and lasts indefinetly, somtimes a couple of days, sometimes even a full week before i can play normally again. I dont know the issue, ive tried literally EVERYTHING that´s been recommended in here, check my internet, my isp, my router, i even reinstalled the games 3 times by now for this issue alone.

This is my tracert

1 11 ms 15 ms 16 ms 10.37.224.1
2 7 ms 7 ms 9 ms 10.37.224.1
3 9 ms 8 ms 12 ms 10.242.3.133
4 7 ms 8 ms 8 ms 200-32-127-98.static.impsat.net.ar [200.32.127.98]
5 565 ms 598 ms 600 ms 200-32-127-97.static.impsat.net.ar [200.32.127.97]
6 140 ms 136 ms 135 ms ae0-300G.ar5.MIA1.gblx.net [67.17.99.233]
7 * * *
8 * * *
9 144 ms 134 ms 136 ms NTT-level3-80G.Miami.Level3.net [4.68.127.54]
10 198 ms 197 ms 194 ms ae-4.r05.miamfl02.us.bb.gin.ntt.net [129.250.3.40]
11 133 ms 148 ms 133 ms ae-8.r20.miamfl02.us.bb.gin.ntt.net [129.250.3.149]
12 157 ms 155 ms 158 ms ae-4.r23.asbnva02.us.bb.gin.ntt.net [129.250.2.86]
13 186 ms 189 ms 186 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
14 195 ms 192 ms 193 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
15 191 ms 191 ms 205 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
16 197 ms 193 ms 193 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
17 189 ms 190 ms 188 ms 204.2.229.234
18 191 ms 190 ms 192 ms 204.2.229.9

I hope i can get some answers cuz this is my last resort ...

[Mchappy]

Have you tried completely reinstalling your client/game?

[Lainn]

Yeah everytime this problem show up and nothing. I always ended up waiting for it to stabilize on its own after a few days.

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I'd like to get dome more information regarding your issue.

Please provide:

- When the error started happening
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Lainn]

In that order:

- Everytime i try to play. the last 3 days.
- PC
- 90002 the only thing i get along with DC symbol.
- Wired
- Nothing at all.
- Almost intermittent whenever im playing
- Everything you have provide on other posts with the same issue. Even reinstalling the game more than once at this point.

[Einmimiria]

Thank you for the reply Lainn.

I have a few additional questions. Do you notice any pattern to the disconnections (only when teleporting, only in combat, etc.)?

Do you happen to have another PC you can log into? If you don't experience issues on the second PC, the problem lies with something on your specific PC and not the connection.

If you don't have another PC, are you able to try a different internet connection, like connecting at a friend's house maybe?

Did anything change/update on your PC that coincides with this?

I'd also like to know exactly what you tried if that's not too much trouble. I don't want to miss anything because it was assumed you already tried it.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ecchy]

I am also getting this annoying error.... I've tried everything, and at this point the game for me is nearly unplayable. It is MORE sever when I join instances... out in the open world it's not as bad

[Ariellendera]

Hello Ecchy and Innes, Thank you for posting on the Final Fantasy XIV Technical Support Forums

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Thank you for playing Final Fantasy XIV! Hope to see you online.