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Thread: Stuck

  1. #1
    Player
    Arque's Avatar
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    Jan 2012
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    27
    Character
    Arque Herald
    World
    Excalibur
    Main Class
    Goldsmith Lv 50

    Stuck

    hello to anyone from se. I am currently stuck eather going through the ground or walking on air in game. The best your gm's could do was send an we are sorry go to site to fix issue. >.> and you wonder why IGN and others called this game bad. >.>
    (0)

  2. #2
    Player
    zaviermhigo's Avatar
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    Mar 2011
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    Uldah
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    1,820
    Character
    Zavier Mhigo
    World
    Hyperion
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    Arcanist Lv 80
    Did you try teleporting, that's technically why GMs don't come out as much for stuck issues because a tele might work. If that doesn't work, you should probably try posting your specs, the time, and the place in game it happened, you can probably find a thread where someone has posted their specs to the template SE mods like.
    (1)

  3. #3
    Player
    Nighthawk's Avatar
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    Jan 2012
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    Character
    Hawk Empiros
    World
    Excalibur
    Main Class
    Conjurer Lv 90
    Quote Originally Posted by Arque View Post
    hello to anyone from se. I am currently stuck eather going through the ground or walking on air in game. The best your gm's could do was send an we are sorry go to site to fix issue. >.> and you wonder why IGN and others called this game bad. >.>
    Sounds like a lag issue to me not a game issue. Does it happen alot or just here and there?
    (0)
    A Legacy Social/Endgame NA Linkshell & Free Company

  4. #4
    Player
    Umo's Avatar
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    Mar 2011
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    Limsa Lominsa
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    Character
    Umo Heima
    World
    Ragnarok
    Main Class
    Black Mage Lv 80
    General Forum Rules

    Format on In-Game Bugs Thread

    I'm wondering who's bugged, game or player?
    (1)
    English is not my mother language. I'm trying to do my best, so please don't be rude...

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  5. #5
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
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    483
    Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

    When you create a new thread, please use the following template and try to include as much detail as possible.

    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.

    Always
    Sometimes
    Once (Did not reproduce)
    Unknown


    Character Name:
    Which character did the issue occur with?

    Race:
    Race of your character when the issue occurred.
    (Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

    World:
    World where the issue occurred.

    Class:
    Class of your character when the issue occurred.

    Physical Level:
    Physical level of your character when the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
    *If you wrote "Party" or "Alliance", please also include the number of members.

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write "None".

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write "None".

    In-Game Time:
    Please list the in-game time that the issue occurred.

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.

    What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
    If you were using macro commands when the issue occurred, please include the details of the command.
    In case the error message appeared when the issue occurred, please include what the message said.


    *In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

    Thank you.

    SQUARE ENIX MODERATOR
    (2)

  6. #6
    Player
    Laraul's Avatar
    Join Date
    Nov 2011
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    902
    Character
    Laraul Lunacy
    World
    Hyperion
    Main Class
    Gladiator Lv 70
    Here's a partial capture of me fretting about while stuck... unavailable to call a GM (and they wouldn't respond to a friend calling a GM for me).

    Click here for short video.

    I'd start a new thread but I haven't been able to duplicate it yet. Of course I'm not really tempted too since no GM would come to my aid previously.
    (0)
    Last edited by Laraul; 02-09-2012 at 10:43 AM.

  7. #7
    Player
    zaviermhigo's Avatar
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    Mar 2011
    Location
    Uldah
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    1,820
    Character
    Zavier Mhigo
    World
    Hyperion
    Main Class
    Arcanist Lv 80
    Quote Originally Posted by Laraul View Post
    Here's a partial capture of me fretting about while stuck... unavailable to call a GM (and they wouldn't respond to a friend calling a GM for me).

    Click here for short video.

    I'd start a new thread but I haven't been able to duplicate it yet. Of course I'm not really tempted too since no GM would come to my aid previously.

    This just looks like when you forget to press enter for the last time and it won't let you move cause you're locked on to the npc. This isn't a bug, in any way. It's either a) you didn't press enter last time or b) its just some lag not confirming your last enter.

    What's your specs and internet speed? That would be a good way to determine if this was lag, since you're specs are the only way of letting computer people know why your "sh!% is f#&ked basically. This though does not look like SE problem, the more I look at it, it has to be fail of confirmation, but since its on the guildleve menu, it looks like an extreme lag that fails to send the final confirmation.
    (0)
    Last edited by zaviermhigo; 02-09-2012 at 01:20 PM.