Disconnecting from Instances

[The1ULost2]

So i dont know how to troubleshoot this issue because of how it presents itself. I have been randomly being disconnected from instances but with no disconnect error message just a black screen. The problem only presents itself in instances and only after down time between pulls. Yes, i said it only happens in down times between pulls which makes me unsure of the actual cause. I have no lag or disconnects with any other games or programs. The instance is UCOB if that makes a difference. also after the disconnect when i return to character selection i am on a blank character select screen there is no char names on the right and no character standing on the circle in the middle (the circle is there and i can spin it around).


- Platform - PC
- Any error codes or messages you receive upon disconnect (if any) - None
- Type of connection - wired
- Other programs running while the game is playing (if any) - Discord / Mudfish (issue happens with or without and on different nodes)
- Frequency at which error occurs - Over the last week every time ive raided and there has been more than 2 minutes in between pulls due to discussion or break
- Everything you have tried to resolve the issue - checked for additional programs running in the backround (none) checked for ping spikes when mudfish is active since it can easily monitor them (none) Reinstalled FF14

[Ariellendera]

Hello The1ULost2, Thank you for posting on the Final Fantasy XIV Technical Support Forums

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance.

[hynaku]

Always same old auto response for disconnecting that never helps. To many get disconnected in instances.

[Ariellendera]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.