Controller Randomly Unresponsive

[Ariellendera]

Hello Thank you for your response.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hopefully we can assist more from there.

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.

[TahecaFemcuh]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\denis\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS GDETB5WW (1.75 )
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 3913.723MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 5961.723MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.425GB SYSTEM_FREEDISC_SPACE 142.973GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4000
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.4358
SYSTEM_GRAPHICS_DRIVER_DATE 12/20/2015 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/HP (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9D709B13-01FF-4652-8781-9F1810BEC36B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7572
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/29/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8D24CC90-A1E5-11E5-8002444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8D24CC90-A1E5-11E5-8003444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8D34F930-A1E5-11E5-8005444553540000}
SYSTEM_INPUT_NAME Atmel maXTouch Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FE867060-AE7C-11E6-8002444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {8D34F930-A1E5-11E5-8007444553540000}
SYSTEM_INPUT_NAME STM32 eMotion2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Edge
Controller Randomly Unresponsive and 1 more page ‎- Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Mail
Inbox - Outlook ‎- Mail
Facebook
Facebook
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 30 NPAPI
Battle.net
KeePass Password Safe 2.30
Mozilla Maintenance Service
StarCraft
StarCraft II
Steam
Terraria
Alan Wake
Fable - The Lost Chapters
Castle Crashers
Dust: An Elysian Tail
BattleBlock Theater
Thief
The Wolf Among Us
Ori and the Blind Forest
Deus Ex: Human Revolution
FINAL FANTASY XIII
FINAL FANTASY VII
The Sims(TM) 3
Portal 2
BioShock
BioShock Infinite
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype™ 7.39
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Lenovo Settings - Power
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Brother MFL-Pro Suite MFC-J4510DW
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox 60.0.1 (x64 en-US)
Microsoft Office 365 - en-us
OpenVPN 2.4.3-I601
Lenovo Power Management Driver
Stronghold Crusader Extreme HD
Stronghold Crusader HD
Synaptics Pointing Device Driver
TAP-Windows 9.21.2
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Lenovo Active Protection System
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Dolby Digital Plus Home Theater
Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
paint.net


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000038A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B70
C:\Program Files\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 00001650
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002C80
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000292C
C:\Program Files\Synaptics\SynTP\SynLenovoHelper.exe 000015A4
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001D44
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe 00001B40
C:\Program Files\Windows Defender\MSASCuiL.exe 00003548
C:\Program Files\WindowsApps\Facebook.Facebook_140.1268.45465.0_x86__8xx8rvfyw5nnt\WinUAPEntry.exe 00002F18
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002AA0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000000EC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11806.1001.21.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000028B0
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.85.257.0_x86__zpdnekdrzrea0\SpotifyWebHelper.exe 000036A8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.10228.20127.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00003730
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.10228.20127.0_x64__8wekyb3d8bbwe\HxTsr.exe 000026DC
C:\Users\denis\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000035C4
C:\WINDOWS\Explorer.EXE 00001C2C
C:\WINDOWS\SysWOW64\rundll32.exe 000009B8
C:\WINDOWS\System32\LPlatSvc.exe 0000086C
C:\WINDOWS\System32\TpShocks.exe 00001F6C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001FAC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002850
C:\WINDOWS\system32\DllHost.exe 00002B20
C:\WINDOWS\system32\SearchProtocolHost.exe 00003FB0
C:\WINDOWS\system32\SettingSyncHost.exe 0000269C
C:\WINDOWS\system32\backgroundTaskHost.exe 0000131C
C:\WINDOWS\system32\browser_broker.exe 00002988
C:\WINDOWS\system32\igfxEM.exe 00001FD0
C:\WINDOWS\system32\igfxHK.exe 00002028
C:\WINDOWS\system32\rundll32.exe 00002C84
C:\Windows\System32\RuntimeBroker.exe 00003DC8
C:\Windows\System32\smartscreen.exe 000032AC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003010
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000028E8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00003C2C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 000004AC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002A90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002460
c:\windows\system32\sihost.exe 00001DD0
c:\windows\system32\svchost.exe 00002E98
c:\windows\system32\taskhostw.exe 00001EE4