What's the point of reporting cheating if SE doesn't even look into it?

[JunseiKei]

The issue is SE makes it virtually impossible to provide evidence because unless the person openly acknowledges they've been cheating, they won't even look at it. People have live Twitch streams with someone speed hacking and SE claimed it inadmissible. I, myself, have caught someone in Eureka who upon death spammed every oGCD they had, on cue, in a perfect sequence, every single time. Protect, Tetra, Esuna, Lucid Dreaming, Benediction. And that was only one aspect of the obvious botting done. I'll go you one better. You can search Youtube for PvP cheaters and two players outright say they cheat (win trade) because SE won't do anything about, so they stopped caring. And they're 100% right.

Yeah, those kinds of things should nail those players. (Maybe not YouTube or Twitch - it's a really grey area and games aren't supposed to take "evidence" outside the game as evidence. Doctoring and taken out of context to use as revenge against someone are actual concerns). However, admitting in game, definitely should.

Hopefully they weren't just 'caught' and reports were actually sent. The more reports from multiple people, the better. Exact time and date generate faster responses than just a name and location with a date.

how does the burden of proof fall on the shoulders of the players, that have arbitrary rules for what even can be used as proof? when you have a number of players all saying something, it's worth looking into. and as i said, even a tiny amount of investigation would make it clear that it's being automated. the issue is there's no investigation occurring, point blank period. if there were, something would be done about it.

Again, the amount of time needed to simply find something in logs is.. massive. To put it simply, when I GM'd, just to see how combing logs worked, I had a time frame and a date for an item I lost. I had the name of the item.

...It took me a week of looking to find the item through logs to see what a certain action would look like in the log (I discarded the item). "Tiny bit of investigation" is a massive understatement. I think finding a needle in a haystack is easier to find. Different, older game though. Maybe they have an easier process with FFXIV. Maybe they don't. I just know how horrible it was from personal experience.

Oh yeah, that's with a me being curious situation, looking into only my character, not looking into tickets or in game responses, working an 8 hour shift. SE might even have a ticket quota (yes, this is a thing). Yeah. Take that into consideration with 200,000 players. Everyone might not file a ticket, but a ticket is far faster to file than actually doing a "tiny bit of investigation."