Hello Aelio, Thank you for posting on the Final Fantasy XIV Technical Support Forums

I do apologize for the inconveniences you experienced. When contacting the in-game support it is very important to be very clear and explain your problem in detail on the ticket. If you are contacting them about a account/billing or technical support issue I do suggest just contacting the support center directly. I will be passing along your feedback.

Thank you for playing Final Fantasy XIV! Hope to see you online.