Renaming Service

[LanMandragoran]

I already tried in-game and was told it falls outside the scope of services that Game Masters can assist with. I've now tried out of game, and I'm also being told it falls outside the scope of services you perform. I'm seriously lost here, who do I need to contact that has enough authority to actually deal with this issue?

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

If the game forces you to change your name once you move and won't let you change it with the name change service, then there is another character on that world with the same name, even if you can't find it. It's possible that there is a 1.0 character on that world with the same name that won't appear on the lodestone, but I can't tell for certain. Regardless, you will have to choose a different name.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Aelio]

I already tried in-game and was told it falls outside the scope of services that Game Masters can assist with. I've now tried out of game, and I'm also being told it falls outside the scope of services you perform. I'm seriously lost here, who do I need to contact that has enough authority to actually deal with this issue?

I run into this issue a lot with FFXIV. Something will come up, I will try to contact support and I simply get a very generic response telling me to use the active helper thing in the game or ask the community on the forums. It seems odd that the customer service side of this game can't simply provide me with at least the information I need when I contact them. I generally have to respond to their email and ask in more detail before I get something other than the generic response. It's upsetting when you pay for an ongoing sub and put money into the game to not even have your questions answered let alone things fixed. Hope your issue gets resolved.