Unable to enter game

[Temperjoke]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Did anything change or update on your PC that coincides with this?

When you reinstalled the game, did you delete the files in the My Documents folder (My Documents > My Games > Final Fantasy XIV)? If not, try deleting this folder then relaunching the game.

Does the same error come up if you use DirectX 9 mode?

What else have you tried to alleviate the error?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

It first occurred when I logged out at approximately 11:30 am EST. There were updates run on my computer overnight, however they did not stop me from logging in around 9am this morning. In fact I had no signs of any sort of problem until I logged out.

I did not delete the folder.

Yes, when I turn off DirectX 11 it does the same thing.

I have also attempted to reset the settings to default, with the same result.

I deleted the folder, and it seems to have fixed the problem. Thank you.

[Einmimiria]

Thank you for the update Temperjoke. Glad to hear you were able to fix the issue.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

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