connection problems with MMORPGS and FFXIV

[ninesunz]

tracert -h 50 traceip.ffxiv.com

[Evenstar]

Hello Sabi,

Let me guess, you are from the Netherlands, have UPC as your provider, using a Thomson TWG870 router and the problems started around the 1st of February when the router got a new forced firmware update to version 01.41?

More and more people are reporting this problem, but UPC is still ignoring it. People are having trouble with FFXI, FFXIV, WoW, Rift, LoL and even games like BF. I called them twice today, explained the problem, did some tracing, pinging and taking screenshots and lots more. They made me trace the servers of both FFXI and FFXIV and both gave insane packet losses at the last few hubs. That made them say it is not their problem, since they are responsible for only the first few hubs (up to aorta in your tracert) and the other ones are not their responsibility.
They keep claiming its server side. So I asked them if they seriously think all those game servers are all of a sudden gone bad, while it is obvious everyone started having trouble when they forced the damn new firmware onto the router.

I beg you please call UPC, post on their forum (UPC.nl and also Chelloo.nl) and use their webcare twitter service and simply keep calling them daily .... That is the only way they will maybe, just maybe, understand it is on their side and this has nothing to do with WoW, FFXI or FFXIV.

Edit: When you startup POL to login to FFXI you can press network settings and then ENABLE network check (or something similar to that). That does not solve the problem, but it makes it able to login more often at least.

[Sabi]

Hiya Evenstar,

Thank you very much for your reply, now i know at least where the problem lies.

You are correct on everything. Netherlands, UPC, Thomson TWG870 router, problems started recently.
I will call them again and check those websites out.

If the problem gets fixed for you let me know please.

Sabi