Marriage Bug - Unable to Locate Promise Ring

[Risetto]

Date & Time: 18th May - Now
Frequency: Seemingly permanent issue
World name: Tonberry
Character name: Risetto Ritsune
Class/Level: WHM
Party or solo: Party
In-game time: 10:23pm
Area and coordinates: Sanctum (Wedding area)
Description: I have been divorced for over a year by my previous partner. Purchased a platinum wristlet today and tried reserving a time slot for marriage - couldn't work as the NPC stated that the following: Could not annual eternal bond. Your eternity ring is not in your inventory.


I have shared in this bug report quite a while back, and would love for this issue to be resolved soon as I've raised it quite a while back - see here: http://forum.square-enix.com/ffxiv/t...27#post4672827

To be safe, I've checked my retainers, armory chest and chocobo saddle but did not spot any ring - and went through the isearch string only to come up with the Eternity cake (entered in keywords such as bond, ring, eternal, etc). Spoke to the Square Enix support via the mogstation who stated that this could be a bug, and he did not have the tools to check for the ring in-game.

Please resolve this soon as I have purchased a promise wristlet a while back - with my current partner patiently waiting for this issue to be fixed as well

[Ranelegon]

Salutations, Risetto Ritsune!

Thank you for your patience while your concern, and we apologize for any inconvenience this has caused you. In order to continue on with the review of your concern, the development team would like to double check the name of the specific NPC that you have interacted with, since there are several NPC's in the same area, and it is possible that there may be some confusion involved with which NPC needs to be interacted with in this situation. Once you provide those details, we will make sure to escalate your response to the development team to continue reviewing this concern. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team