I have an ongoing problem where a purchase I made on the mog station went to the wrong character. I contacted the support center and they put in a GM ticket. I was responded to by a GM about 3 days after the ticket was submitted. However the GM couldn't do anything for me but tell me to spend more money on the game. I only have basic acct meaning 1 character per server. I can no longer access the character to "discard" the items in question. If the GM's had superuser access don't you think he'd be able to get on the character in question and remove the item.