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  1. 07-09-2018 08:57 PM #1
    Razaphale
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    Join Date
    May 2015
    Posts
    10
    Character
    Razaphale Litor
    World
    Omega
    Main Class
    Dark Knight Lv 86
    Well it's a t.v. that has no audio ports on it so the sound has to come from the t.v. but I have headphones in my computer instead. So I'm thinking that's what's causing the issue, basically it's whenever the start/load screen goes to switch in to the FMV trailer for SB and ONLY then.
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  2. 07-10-2018 05:37 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
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    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    When did this start happening? Did anything on your PC change that coincides with this? Does this prevent you from logging into your character at all, or will it let you sometimes? Does that same thing happen while using DirectX9 mode?

    Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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  3. 08-11-2018 03:27 AM #3
    Einmimiria
    Moderator Einmimiria's Avatar
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    Nov 2017
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    2,510
    Hello everyone,

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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