Game keeps crashing randomly for no reason

[MrMomo]

so this little crash has been showing up lately for the past week and I don't know why it happens once and a while but now today it happened 5 times in less than 3 minutes. Help?


the error says

An unexpected error has occurrred. Exiting FINAL FANTASY XIV 2018-06_15:03

ffxiv_dx11.exe+2f701c
ffxiv_dx11.exe+2f432c
ffixv_dx11.exe+2f398e
ffxiv_dx11.exe+2f6b21
ffxiv_dx11.exe+3379d6
ffxiv_dx11.exe+1552e0
ffxiv_dx11.exe+153b58
ffxiv_dx11.exe+178482

[Einmimiria]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Did anything change or update on your PC that coincides with this?

Does this error come up if you are using DirectX 9 mode? Select the 'Config' option on the launcher to change the DirectX mode.

Try updating your graphics card drivers if you have not done so already and make sure that you have other programs and especially overlays disabled.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[MrMomo]

it's been a problem with DX11 since about a week or two, I changed to DX9 and I noticed my game will freeze frames if there is ALOT of traffic (it should not) and I had a Crash just now in DX9 I updated my GPU about a day or three ago Overlays arte all off

[Einmimiria]

Thank you for the reply MrMomo.

What have you done so far in order to resolve the issue?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.